Danecia Mack
Darlington,SC
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
9
9
years of professional experience
Work History
Cashier
Walmart
Darlington, SC
11.2020 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Front Line Crew Member
Quincy’s steak house
Florence , SC
05.2024 - 07.2024
- Followed safety protocols when handling hot foods or sharp objects.
- Completed daily cleaning tasks such as mopping floors, washing dishes.
- Monitored food temperatures to ensure safe storage conditions.
- Upheld standards of hygiene within the restaurant environment.
- Served meals quickly and courteously to customers' satisfaction.
- Cultivated environment of positivity and immersive storytelling for each store guest, maintained clean and safe environment and cared for frontline equipment and props.
- Welcomed clients warmly, offered thanks for patronage, remembered names of frequent customers and delivered experiences that made patrons feel valued and sure to return.
- Served as frontline point of contact for customer-facing communication and received and placed customer calls regarding order status, payments and product information.
Customer Service Representative
Blue Shield
Florence , SC
02.2022 - 04.2023
- Updated system with order specifics and customer details, preferences, and billing information.
- Excelled in exceeding daily credit card application goals.
- Contacted customers about potential service upgrades, new services and account changes.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Work From Home Agent
Verizon
Columbia , SC
04.2019 - 10.2020
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Utilized computer systems to access accounts for research purposes.
- Followed up with customers via email or telephone as needed regarding account status or other inquiries.
- Troubleshot technical issues related to products or services.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Participated in weekly team meetings to discuss progress towards goals set by management team.
- Supported sales team members to drive growth and development.
Cashier
Domino's Pizza
Darlington
02.2016 - 11.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Collected payments and provided accurate change.
Education
High School Diploma -
Darlington High School
Darlington, SC06-2019
Skills
- Computer proficiency
- Leadership experience
- Communication skills
- Organizational know-how
- People skills
- Collaboration talent
- Problem-solving abilities
Timeline
Front Line Crew Member
Quincy’s steak house
05.2024 - 07.2024
Customer Service Representative
Blue Shield
02.2022 - 04.2023
Cashier
Walmart
11.2020 - Current
Work From Home Agent
Verizon
04.2019 - 10.2020
Cashier
Domino's Pizza
02.2016 - 11.2018
High School Diploma -
Darlington High School