DaNeel Murphy

Passionate Content Jr. Analyst/ IT Specialist /Data entry operator/ with years of experience in IT customer support, management, education, child safety, and retail. partnerships in the department. Excited to join Netflix’s Product Metadata and Ratings Team to analyze, test, classify, and rate our games.

• Master of Business Administration Degree, American InterContinental Unversity, Hoffman, IL
• Bachelor of Information Technology Degree, American InterContinental Unversity, Hoffman, IL
• Microsoft Certified Professional (2003)
• Microsoft Certified Desktop Technician (2003)
• Microsoft Office Specialist (Word 2007)
• Google Data Analytics Certificate (2022)

• Premium Retail Services, Chesterfield, MO, Merchandiser Specialist, 10/01/21, Present, Closing voids by using standard data collection tools that record task completion and provide valuable survey data and electronic signatures. In real time I help brand reps avoid losing out sales by flagging product voids and prompting the manager to replenish sold out SKUs. Battle shelf share for brand reps with data collection tools and basic statistical methods. Provide data needed to convince store managers to devote more shelf space to high performing products that have a 5% high sales rate than the competitor. Recognize brand equity with reports generated by stakeholder/Premium/client to help the brand reflect on the standing of their product compared to their competitors. Using basic analytic practices allows stakeholder to brand rehabilitation bringing consumer perception issues to the forefront. Collect data with survey questions to assist brand reps develop new marketing campaigns with intention to grow sales and with clear data reporting it provides information that can reshape brand messaging and engage with today’s consumers.
• Biloxi School District, Biloxi, MS, Instructional Computer Lab Assistant, 08/01/16, 07/01/19, Developed, created, formatted lite technology lesson plans for grades K - 5th grade to teach/instruct students about computer skills, peripheral equipment and educational software (MS base applications) to use in their academic subjects such a math, language arts, social studies, spelling, and reading. Organized customized lesson plans for a six class rotation a day and exercised management skills to conduct instinctual lessons in 45 minutes per class. Taught Microsoft Office Word and PowerPoint, included with other assignments. In the second year of teaching typing lessons were implemented to assist in the student’s statewide testing. The students in grades 3rd - 5th passed at an average 98 percentile. Other duties assigned include following anit-bullying policy with abuse trends in the student body and escalate any bad conduce in student behavior.
• AT&T contracted with Sykes Incorporated, Tampa, FL, Customer Service Agent, 06/01/14, 05/01/15, Entered customer data into AT &T System and documented all steps of troubleshooting. Analyzed and updated client account information records, including bill review and equipment inquiry, fraud and abuse alerts. Analyzed legal and financial documents for customers applying for new AT&T business accounts safety regulations as outlined in corporate directives. Escalated high risk iPhone and iPad repair requests for out of warranty cases to AppleCare Support Worked with chat support team to assist with social media inquiries during high-volume peak seasons. Used empathy during inbound and outbound calls to customers needing assistance with hardware replacements and applying for low risk total equipment coverage. Provide process improvement and feedback from supervisors to ensure compliance with rules and regulations of Corporate Leadership Team

• Application Support
• Training/Teacher
• Collaboration Building
• Customer Support
• Data Entry
• IT Support
• Zendesk
• Chat support

• Google Data Analytics Professional Certificate