Danei Ross

• Performed planting, watering, mulching, and edging of lawns.
• Maintained grounds by trimming, weeding, and general clean-up.
• Removed weeds, hazards, and debris from common pathways to improve usability.
• Operated landscaping equipment with focus on safety and machine longevity.
• Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
• Removed debris and waste from outdoor areas.

• Built strong relationships with clients to deliver emotional support and companionship.
• Provided safe mobility support to help patients move around personal and public spaces.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Monitored clients' overall health and well-being and noted significant changes.

*this was an unpaid position

• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Maintained effective schedule balance between rest periods, active play, and instruction.
• Met with parents about daily activities, positive developments, and issues.
• Worked with children to develop good cognitive, physical and language skills.
• Utilized positive reinforcement techniques to encourage good behavior.
• Facilitated learning through play, stories and outdoor activities for successful child outcomes.
• Liaised with parents and guardians to discuss child progress.
• Read stories, sang songs and facilitated creative play.
• Monitored children's activities to verify safety and wellbeing.
• Encouraged children's emotional and social development.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Restocked supplies and submitted purchase orders to maintain stock levels.

• Resolved customer complaints and maintained clean and tidy checkout area.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Counted money in drawers at beginning and end of each shift.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Performed cash, card and check transactions to complete customer purchases.
• Worked with floor team and managers to meet wide range of customer needs.
• Processed refunds and exchanges in accordance with company policy.