Da’Neidra Roberts
Columbia,SC
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Caregiver
Home Instead
03.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Offered companionship and kindness to elderly patients.
Online Grocery Associate
Walmart
08.2023 - 12.2023
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Customer Service Representative
Teleperformance
05.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Direct Support Professional
Babcock Center
08.2021 - 03.2022
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Janitorial Worker
KBS Cleaning Services
09.2021 - 02.2022
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
Caregiver
Livelong Well Care
02.2020 - 08.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
High School Diploma -
Richland Northeast High School
Columbia, SC06.2019
Skills
- Elderly Care
- Problem-Solving
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Client Support
- Medication Administration
- Meal Preparation
- ADL Assistance
Certification
- CNA - Certified Nurse Assistant
- BLS
Timeline
Online Grocery Associate
Walmart
08.2023 - 12.2023
Caregiver
Home Instead
03.2023 - Current
Customer Service Representative
Teleperformance
05.2022 - 08.2023
Janitorial Worker
KBS Cleaning Services
09.2021 - 02.2022
Direct Support Professional
Babcock Center
08.2021 - 03.2022
Caregiver
Livelong Well Care
02.2020 - 08.2020
High School Diploma -
Richland Northeast High School