Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Daneilia Alexander

Daneilia Alexander

Lawrenceville,GA

Summary

Methodical, detail-oriented Quality Assurance Analyst successful at standardizing compliance review and correction across all business areas. Efficient and accurate team player with demonstrated success in working in fast-paced environments. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Quality Assurance Analyst

Keller Mortgage
01.2020 - 05.2022
  • Performed monthly file audits on cases reviewed and submitted by relationship managers to ensure accuracy
  • Performed quality review of loan modification processor's work on audit findings
  • Outlined recommendations for correcting deficiencies in audit findings.
  • Collected and analyzed summary data including failed processes and recalls to create accurate quality documentation
  • Performed daily audits of randomized files to improve compliance with quality control protocols
  • Prepared quality reports that highlighted deficiencies and recommended corrective actions.
  • Trained and reviewed work of junior personnel on departmental responsibilities.

Quality Assurance Analyst

Wipro | GA
01.2018 - 01.2020
  • Served as Quality Assurance team leader for fifteen employees
  • Fixed identified issues to increase productivity and boost workflows.
  • Improved customer service relations with company clientele by developing high quality call evaluations
  • Wrote and maintained detailed internal documentation on newly developed systems.
  • Evaluated and improved QA policy and procedures, related audit tools, and templates to ensure QA practices reflected company policy
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.

Compliance Analyst/Auditor

Fidelity
08.2016 - 09.2017
  • Enforced compliance with complex state and federal laws by performing a randomized audit of 200+ loans
  • Stayed current with latest changes to applicable regulatory standards and company procedures.
  • Assisted post-closing department with review of closed loans for adherence to RESPA and TILA / TRID compliance
  • Assisted with development of compliance objectives and strategies.
  • Reviewed and approved 100+ specialized loans subject to flood insurance for adherence to FEMA, FDIC and Company policies
  • Conducted research and resolved complex HMDA files, including all matters regarding accurate HMDA reporting, aged pipeline reports, HMDA scrub and withdrawn/declined loans tracking

Quality Review Analyst

Virginia Housing Development, VA
03.2015 - 08.2016
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Identified opportunities for process improvements across the organization.
  • Created and completed deadline driven projects to streamline loan review process for efficiency
  • Reviewed settlement statements, deeds of trust, assignments, title policies, homeowner's insurance policies, and flood certificates for accuracy
  • Validated results and performed quality assurance to assess accuracy of data.
  • Enforced compliance with company policies, underwriting guidelines and lending-program requirements
  • Managed multiple projects that increased efficiency by 30%

Quality Assurance Claim Analyst

Brown Greer Law Firm | VA
02.2013 - 02.2015
  • Performed quality assurance to assess data and validate results.
  • Conducted workplace compliance training to reduce liability risks.
  • Reviewed claim information and determined benefits to which claimant is entitled
  • Developed processes to comply with applicable privacy laws and confidentiality requirement in settlement documents
  • Prepared quality data sheets for various projects, documented and made necessary adjustments for any potential quality issues throughout process
  • Assisted Brown Greer legal representatives with making approval/denial decisions on 300+ files, and negotiated settlements with claimants in accordance with policy provisions

Education

Bachelor of Science - Computer Science, Accounting and Financial Management

Regent University
Virginia Beach, VA
06.2024

High School Diploma -

Campus Magnet High School
Queens, NY
06.2008

Skills

  • Computers and electronics
  • Improvement recommendations
  • Quality assurance controls
  • Audit process management
  • Quality Control Processes
  • Standards Compliance
  • Organization and Time Management
  • Teamwork and Collaboration
  • Issue resolution
  • Inspections and audits
  • Statistical analysis
  • Best practices and methodologies
  • Strategic planning and review

Accomplishments

The Employee of the Year Award- Keller Mortgage 2021

  • Won the Employee of the Year Award for exceeding all department goals and targets for QA processing and review.

Fidelity- September & October 2016

  • Awarded Employee of the Month for exceptional leadership skills and increased productivity

References

References available upon request.

Timeline

Quality Assurance Analyst

Keller Mortgage
01.2020 - 05.2022

Quality Assurance Analyst

Wipro | GA
01.2018 - 01.2020

Compliance Analyst/Auditor

Fidelity
08.2016 - 09.2017

Quality Review Analyst

Virginia Housing Development, VA
03.2015 - 08.2016

Quality Assurance Claim Analyst

Brown Greer Law Firm | VA
02.2013 - 02.2015

Bachelor of Science - Computer Science, Accounting and Financial Management

Regent University

High School Diploma -

Campus Magnet High School

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Daneilia Alexander