Gabriel Gozalo
San Antonio,TX
Summary
Expert quality assurance professional offers 5+ years of experience in reviewing and helping optimize detailed technical specifications. Brings collaborative style and has well-developed communication skills combined with attention to detail, exceptional software abilities and background in writing top-notch test cases.
Overview
8
8
years of professional experience
Work History
Quality Assurance Analyst
Tyler Technologies
Lincoln, NE
10.2021 - 04.2024
- Developed, documented, and executed manual tests for web-based applications.
- Performed functional, system integration, regression, user acceptance testing.
- Identified and tracked software defects using bug tracking systems.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Collaborated with developers to diagnose problems and devise solutions.
Quality Assurance Analyst
Ernst and Young
San Antonio, TX
07.2018 - 10.2021
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
- Consulted with product owners and developers to fully understand intended features and functionality.
- Crafted quality control tests to analyze data for process improvement initiatives.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
- Assessed and tested builds to uncover bugs and assisted in finding resolutions.
Desktop Support Technician
Our Lady of The Lake University
San Antonio, TX
01.2016 - 07.2018
- Resolved service requests by individually troubleshooting and addressing user issues.
- Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.
- Researched and maintained IT project and service documentation to assist future problem resolution.
- Installed and configured printers and scanners and reset default device passwords to prevent cyber attacks.
- Applied all internal policies and procedures to new desktop system onboarding processes, installing required software and peripherals per guidelines.
Education
Bachelor of Science - Computer And Information Systems Security
Our Lady of The Lake University
San Antonio, TX07.2018
Skills
- Technology research
- Computers and electronics
- Software system testing
- Test case development
- Deductive reasoning
- Documentation and materials
- Quality assurance controls
Timeline
Quality Assurance Analyst
Tyler Technologies
10.2021 - 04.2024
Quality Assurance Analyst
Ernst and Young
07.2018 - 10.2021
Desktop Support Technician
Our Lady of The Lake University
01.2016 - 07.2018
Bachelor of Science - Computer And Information Systems Security
Our Lady of The Lake University
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