Daneilla Walls
Humble,TX
Summary
Empathetic Customer Care Professional known for high productivity and efficient task completion. Skilled in conflict resolution, time management, and effective communication. Excel in utilizing listening skills, patience, and adaptability to enhance customer satisfaction and foster positive outcomes.
Overview
12
12
years of professional experience
Work History
Customer Care Professional
Optum Health Services
Houston, TX
02.2017 - 04.2020
- Solve complex problems regarding claims issues
- Respond to complex customer calls
- Resolve customer service inquiries
- Benefit and Eligibility information
- Billing and Payment issues
- Customer material requests
- Physician assignments
- Explanation of Benefits (EOB)
- Provide excellent customer service
- Constantly meet established productivity, schedule adherence and quality standards
Package Handler
Amazon
Humble, TX
01.2016 - 01.2017
- Stacked boxes onto pallets in an efficient manner.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Sorted packages to appropriate slide, line or belt for final distribution.
Mail Handler
USPS, United States Postal Service
Houston, TX
03.2012 - 12.2015
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Inspected parcels for any damages prior to delivering them to customers.
- Verified accuracy of postage amounts on all outgoing mail pieces.
- Organized outgoing mail into designated bins according to postal regulations.
Customer Service Cashier
Walmart
Humble, Texas
06.2008 - 07.2011
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
Education
High School Diploma -
Forest Brook Senior High
Houston, TX05-2000
Skills
- I have extensive work experience with a team, and I work extremely well with others, as well as independently
- Hardworking, great work ethic, dependable, meticulous attention to detail, innovative, and committed
- Well-mannered, professional, outgoing, with excellent interpersonal and communication skills
- Able to handle multiple tasks simultaneously while working in a fast-paced environment, meet strict deadlines, and handle interruptions effectively
- Exceptional customer service skills
- Able to solve complex problems and issues in a professional manner
Timeline
Customer Care Professional
Optum Health Services
02.2017 - 04.2020
Package Handler
Amazon
01.2016 - 01.2017
Mail Handler
USPS, United States Postal Service
03.2012 - 12.2015
Customer Service Cashier
Walmart
06.2008 - 07.2011
High School Diploma -
Forest Brook Senior High
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