Daneisha Buggs
Virginia Beach,VA
Summary
Dynamic administrative professional and leader with 9+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of account receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
11
11
years of professional experience
Work History
Receptionist Coordinator
Coco Bleu Beauty Bar
03.2022 - Current
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings.
- Improved client relations with exceptional communication skills, providing information on products and services as needed.
- Achieved strong relationships with vendors by coordinating deliveries, payments, and order tracking details accurately and professionally.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Administrative Specialist
Tidewater Finance Company
04.2020 - 05.2021
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated records and files to maintain document compliance.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
- Collaborated in timely processing of billing and accounts receivables.
- Liaised between clients and vendors and maintained effective lines of communication.
Digital Specialist
Capital One
03.2016 - 04.2020
- Spearheaded mobile app development project timeline, collaborating closely with product managers and developers to ensure successful launch.
- Managed internal communications leveraging modern and traditional communication mechanisms.
- Researched and evaluated potential new markets and products.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
Bank Teller Specialist
Chart Way Federal Credit Union
02.2013 - 02.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Associate of Business Administration - Business Administration
Tidewater Community College
Virginia Beach, VA05.2026
Skills
- Organization
- Adaptability
- Document Management
- Problem-Solving
- Multitasking
- Critical Thinking
- Microsoft Office/Excel
- Data Entry
- Administration and Operations
- Communication
- Data Analysis
- Conflict Resolution
Timeline
Receptionist Coordinator
Coco Bleu Beauty Bar
03.2022 - Current
Administrative Specialist
Tidewater Finance Company
04.2020 - 05.2021
Digital Specialist
Capital One
03.2016 - 04.2020
Bank Teller Specialist
Chart Way Federal Credit Union
02.2013 - 02.2016
Associate of Business Administration - Business Administration
Tidewater Community College
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