DANELA BEA
MIAMI
Summary
I am seeking to work in a professional environment, interested in a position with room to grow within the company developing all my knowledge and experience to build a strong relationship with my employer and customers. Able to work extended hours and multitask, as well as capable of building relationships with customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Broker
Loyal Insurance
Miami, FL
03.2024 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
Insurance Agent
True Coverage
Miami, FL
09.2023 - 02.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Front Desk Supervisor (Insurance Verification Department)
Healthcare Now
05.2019 - 08.2023
- Answering phone calls, checking in patients, scheduling appointments, and attending to patient requests and complaints, in charge of insurance verification and precertification
Front Desk Associate
Massage Envy of Tamiami
09.2018 - 05.2019
- Answering phone calls, checking in and out customers, scheduling appointments, membership, and retail sales, services upgrading, and managing cash register
Education
High School -
Enrique José Varona
06.2006
BA - Spanish
Florida International University (FIU)
06.2022
BA - English Language with French as Second Language
Universidad de Holguín Oscar Lucero Moya
06.2015
High School -
Instituto Pre-Universitario Vocacional de Ciencias Exactas (IPVCE) José Martí
06.2009
Skills
- People skills
- Customer service
- Multi-tasking
- High energy
- Organization
- Fast learner
- Computer savvy
- Life and health insurance
- Prospecting skills
- Top-rated sales performance
- Commission-based sales experience
Certification
Life & Health Insurance License (215), 07/2021
- Property and Casualty License (220) - [FL] Department of Insurance.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Insurance Broker
Loyal Insurance
03.2024 - Current
Insurance Agent
True Coverage
09.2023 - 02.2024
Front Desk Supervisor (Insurance Verification Department)
Healthcare Now
05.2019 - 08.2023
Front Desk Associate
Massage Envy of Tamiami
09.2018 - 05.2019
BA - Spanish
Florida International University (FIU)
BA - English Language with French as Second Language
Universidad de Holguín Oscar Lucero Moya
High School -
Instituto Pre-Universitario Vocacional de Ciencias Exactas (IPVCE) José Martí
High School -
Enrique José Varona
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