Danelia Nelson
San Antonio
Summary
Empathetic and bilingual administrative specialist with experience in HR, customer service, and public assistance. Proven ability to streamline operations, support vulnerable populations, and enhance employee engagement. Adept at managing high call volumes, handling sensitive data, and guiding clients through application processes with care and accuracy. Driven by a commitment to service and community impact. Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.
Overview
2026
2026
years of professional experience
Work History
District Administrator / HR Assistant
Jackson Hewitt
San Antonio
09.2024 - Current
- Managed district operations, ensuring compliance, and improving client satisfaction.
- Screened and interviewed job candidates, and facilitated new employee onboarding..
- Handled over 90 client calls daily, addressing inquiries, resolving concerns, and processing service requests.
- Provided basic technical support to clients and staff, resolving 100% of the issues reported.
- Maintained professionalism and courtesy in high-stress customer interactions.
- Facilitated the onboarding process for new employees, ensuring a smooth transition into the team.
- Coordinated district events and activities, fostering a positive community environment.
- Collaborated with district leadership to align goals and initiatives with organizational objectives.
Entry-Level Clerk
Bexar County
San Antonio
08.2024 - 02.2025
- Assisted residents in completing applications for utility assistance programs.
- Reviewed documents and verified eligibility for individuals seeking help with electric bills.
- Provided compassionate customer service to vulnerable populations.
- Maintained organized records, and ensured timely submission of applications.
- Supported the department’s mission to serve low-income households with dignity and efficiency.
- Performed routine clerical tasks, including filing, data entry, and document management.
- Reviewed documents for completeness and accuracy, ensuring compliance with protocols.
- Conducted data verification processes to ensure the integrity of information entered.
- Answered phones in a courteous manner while providing excellent customer service.
Member Care Representative
TZ Insurance Solutions LLC
San Antonio
- Developed strong relationships with clients by providing exceptional customer service.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
- Verified accuracy of customer data entered into the system.
Education
B.A. - International Business
Universidad Tecnológica De Honduras
Online09-2026
Certificate - Preschool Education
Universidad Pedagógica Nacional Francisco Morazán
Honduras06.2017
Skills
- Bilingual
- Customer service
- Employee training
- Data entry
- Public assistance programs
- Operations management
- Recruitment and onboarding
- Training development
- Problem solving
- Team leadership
- Conflict resolution
- Communication and organizational skills
- Event coordination
Languages
- Spanish, Native
- English, Highly Proficient
Timeline
District Administrator / HR Assistant
Jackson Hewitt
09.2024 - Current
Entry-Level Clerk
Bexar County
08.2024 - 02.2025
Member Care Representative
TZ Insurance Solutions LLC
B.A. - International Business
Universidad Tecnológica De Honduras
Certificate - Preschool Education
Universidad Pedagógica Nacional Francisco Morazán