Adept at insurance sales and product expertise, I excelled at Everise by enhancing client satisfaction and loyalty through exceptional service and tailored solutions. My ability to manage client relationships and accounts, coupled with a knack for empathetic communication, significantly contributed to team success. Achievements include reducing call resolution times and improving customer service metrics.
Hi, I’m
Danell Parkhurst
Customer service
Twin Falls ,ID
Summary
Overview
20
years of professional experience
Work History
Everise
Licensed Insurance Agent
07.2019 - Current
Job overview
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Everise
Customer Service Representative
08.2012 - 07.2019
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Earthlink
Telephone Operator
10.2004 - 08.2012
Job overview
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
Education
Brigham Young University-HawaiiLa'ie, HI
Associate of Arts from Music Performance
01-1988
University Overview
Skills
- Insurance sales expertise
- Insurance product expertise
- Client relationship management
- Client account management
Timeline
Licensed Insurance Agent
Everise
07.2019 - Current
Customer Service Representative
Everise
08.2012 - 07.2019
Telephone Operator
Earthlink
10.2004 - 08.2012
Brigham Young University-Hawaii
Associate of Arts from Music Performance
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