Danelle Hansen
Hermiston
Summary
Experienced in providing support to diverse populations. Strengths include active listening, conflict resolution, and the ability to handle stressful situations with patience and understanding.
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating, and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
16
16
years of professional experience
Work History
Residential Associate
Community Counseling Solutions
Hermiston, OR
03.2025 - Current
- Closely monitored clients for behavioral or physical changes, providing detailed, prompt reports to clinical supervisors to ensure timely adjustments to treatment plans.
- Assisted residents of all genders with essential self-management activities, including hygiene, grooming, eating, and community access, while fostering a culture of self-expression and skill acquisition.
- Administered prescribed medications with 100% accuracy, maintaining full compliance with physician directives, agency standards, and safety protocols.
- Demonstrated exceptional active listening and empathy to build rapport with clients, facilitating a supportive and trusting therapeutic relationship.
- Utilized advanced verbal intervention skills to successfully de-escalate high-risk situations and manage aggressive behaviors, ensuring the safety of clients and staff.
- Maintained rigorous standards of client confidentiality in both facility and community settings, adhering to HIPAA regulations and agency privacy policies.
- Supported clients in maintaining household cleanliness and completing housekeeping tasks to promote independent living skills and a high quality of life.
Senior Drug Screening Specialist
Occuscreen, LLC
Vancouver, WA
11.2016 - 02.2025
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Communicated with vendors regarding backorder availability, future inventory and special orders
- Responded proactively and positively to rapid change
- Exhibited high energy and professionalism when dealing with clients and staff
- Drove workflow improvements by streamlining processes
- Trained staff on operating procedures and company services
- Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant
Drug Screening Specialist
Occuscreen, LLC
Vancouver, WA
05.2012 - 05.2016
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards
- Developed individual client goals based on history and needs
- Provided support to clients regarding their drug and alcohol programs
- Facilitated group and individual therapy in outpatient setting
- Completed data entry tasks with accuracy and efficiency
- Offered friendly and efficient service to customers, handled challenging situations with ease
Employment Screening Specialist
Occuscreen, LLC
Vancouver, WA
11.2009 - 05.2012
- Documented information and submitted detailed reports
- Obtained background check data on characters, financial statuses and personal histories
- Reviewed and analyzed detailed records
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Phoenix, AZSkills
- Adaptable Team Collaboration
- Dispute Resolution
- Call Documentation
- Professionalism in High-Stress Situations
- Data Maintenance Proficiency
- Organizational Precision
- Effectively Addressing Customer Concerns
- Focused Listening Abilities
- Strategic Decision Making
- Responsible
- Excellent work ethic
Timeline
Residential Associate
Community Counseling Solutions
03.2025 - Current
Senior Drug Screening Specialist
Occuscreen, LLC
11.2016 - 02.2025
Drug Screening Specialist
Occuscreen, LLC
05.2012 - 05.2016
Employment Screening Specialist
Occuscreen, LLC
11.2009 - 05.2012
Associate of Arts - Business Administration And Management
University of Phoenix
References
References available upon request.