Jay-Lin Soto
Rock Hill,NY
Summary
Dynamic professional with extensive experience as a Correctional Officer at the New York State Department of Corrections, skilled in report writing and customer service. Proven ability to maintain security and order while demonstrating exceptional stress tolerance and teamwork. Committed to excellence in all aspects of operations and service delivery.
Overview
9
9
years of professional experience
Work History
Residential Associate
The Center for Discovery Children’s Specialty Hosp
Rock Hill , NY
05.2025 - Current
- Assisted children with daily living activities and personal care needs.
- Monitored behavioral patterns and reported observations to the healthcare team.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Facilitated recreational and therapeutic activities to promote engagement and social skills.
- Documented patient interactions and maintained accurate records of care provided.
- Ensured the safety and well-being of all residents by monitoring their behavior and intervening when necessary.
Correctional Officer
New York State Department Of Corrections
Napanoch, NY
06.2022 - 03.2025
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
Member Service Representative
BJ's Wholesale
Islandia, NY
08.2016 - 10.2020
- Excelled in exceeding daily credit card application goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers regarding needs and addressed concerns.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Processed cash and check deposits every day.
- Assisted colleagues with tasks as needed during peak times of activity.
Education
Some College (No Degree) - Psychology
Stony Brook University
Stony Brook, NY12-2025
Skills
- First aid training
- Weapons training
- File and record maintenance
- Report writing
- Customer service
- Stress tolerance
- Data entry
- Team collaboration
- Multitasking and organization
- Crisis intervention
- Data analysis
- Behavioral support
- Disability awareness
- Mental health support
- Behavioral management
- Status assessments
- Progress documentation
References
References available upon request.
Timeline
Residential Associate
The Center for Discovery Children’s Specialty Hosp
05.2025 - Current
Correctional Officer
New York State Department Of Corrections
06.2022 - 03.2025
Member Service Representative
BJ's Wholesale
08.2016 - 10.2020
Some College (No Degree) - Psychology
Stony Brook University