Danelle Hays
ENTERPRISE,OR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Hospitality
Self Employed
Enterprise, OR
05.2016 - Current
- Increased customer service ratings significantly through personable service.
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
- Greeted and assisted guests every day and gathered information about each reservation
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Retail Store Associate
Teal Botique
Joseph, OR
05.2016 - 12.2016
- Engaged in on-going development of personal selling skills and product knowledge.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preference
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Displayed merchandise by arranging in appealing ways to boost sales.
Hairdresser
Owner Operator Independent
Enterprise, OR
12.2009 - 12.2016
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Trimmed, cut and shaped hair and hairpieces based on customer preference
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand..
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Bookkeeper
Rebecca Knapp
Enterprise, OR
05.2011 - 05.2012
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Supported operations by communicating with customers, filing documents and managing data.
Bookkeeper
Roll N On Inc
Joseph, OR
09.2008 - 05.2011
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Established QuickBooks accounting system to reflect accurate financial records.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Calculated deductions and processed payroll for employees.
- Reported financial data and updated financial records in ledgers and journals.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
Dental Assistant
Gary Underhill
Enterprise Oregon
09.1994 - 12.2009
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for multiple procedures daily.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared patient X-rays and images by for review by dentist.
- Documented patient dental health information, medical history and vital signs for future reference.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Education
1 Year of General Studies
BMCC
Pendleton, ORCosmetology
Classic Beauty College
Phoenix, AZ05.1989
Skills
- Securing Reservations
- Ordering Supplies
- Customer Loyalty
- Guest Satisfaction
- Property Management
- Communicating with Clients
- Cosmetology Principles Knowledge
- Color Principles
- Beauty Transformations
- Women's Haircuts
- Outstanding Client Retention
- Hair Artistry
- Monthly Reconciliations
- Financial Records and Processing
- Transaction Entry
- Product and Service Sales
Certification
- Certified Dental Assistant
- Licensed Hairdresser
Timeline
Hospitality
Self Employed
05.2016 - Current
Retail Store Associate
Teal Botique
05.2016 - 12.2016
Bookkeeper
Rebecca Knapp
05.2011 - 05.2012
Hairdresser
Owner Operator Independent
12.2009 - 12.2016
Bookkeeper
Roll N On Inc
09.2008 - 05.2011
Dental Assistant
Gary Underhill
09.1994 - 12.2009
1 Year of General Studies
BMCC
Cosmetology
Classic Beauty College