Dan’elle Louisa Whorton
Dayton,OH
Summary
Skilled at-home advisor with a background in providing superior customer service, troubleshooting technical issues, and maintaining high customer satisfaction. Strengths include strong verbal communication skills, patience, and the ability to multitask efficiently. Previously contributed to improving customer service quality by solving complex technical problems swiftly and effectively.
Seeking an opportunity to apply my training and skills in a co-op, internship, full-time, or part-time position within your company. Skilled at-home advisor with a background in providing superior customer service, troubleshooting technical issues, and maintaining high customer satisfaction. Strengths include strong verbal communication skills, patience, and the ability to multitask efficiently. Previously contributed to improving customer service quality by solving complex technical problems swiftly and effectively.
Overview
20
20
years of professional experience
Work History
At Home Advisor - AppleCare
Apple, Inc.
10.2015 - 03.2024
- Providing customer support for Apple devices, assisting with questions about their Apple Account, Troubleshooting any and all technical and non technical issues!
- Setting up store appointments with either local Apple Stores or Authorized Apple Service Providers.
- Assisting customers with questions and or changes to their devices or Apple Accounts!
- Helping customers solve issues with their products or just simply answering questions about anything the customer might have about our products!
Processing Specialist
Assurant
09.2013 - 10.2015
- Processing payments, corrections on accounts to thousands of mortgage accounts.
- Contribute to special projects for my department and work with many others on different types of mortgages are department.
Guest Relations Agent/Redicard Agent/Virtual Agent/Sales Associate/Virtual Agent
RedRoof Inn, Inc.
01.2011 - 09.2013
- Processing several thousands of reservations for all of the properties that we have.
- Answering basic questions about the inns, transfer difficult questions to the properties if need be, Basic computer skills and website knowledge, etc.
Disability Customer Services Representative 2
MetLife Insurance Company
Dayton, Ohio
01.2004 - 01.2011
- Filing millions of claims and serviced claims for Millions of companies.
- Ex- Trainer and Job Coach for Disability Services Department.
- Took claims and transferred to other departments within the MetLife Company that needs anything for their STD,LTD, and FMLA for their companies.
- Worked with any computer programs and systems,etc.
Education
Highschool Graduate -
Chaminade Julienne Highschool
Dayton, Ohio01.1992
Associate of Applied Science - Computer Sciences
Wright State University
Fairborn, OhioAssociate of Applied Science - Computer Sciences
Sinclair Community College
Dayton, OhioSkills
- Java
- HTML
- Coding
- Windows
- Microsoft Office
- Excel
- PowerPoint
- Web design
- Troubleshooting
- Repairing
- Configuring PCs
- Linux
- IOS Software
- Customer support
- Technical troubleshooting
- Customer relationship management
- Claim management
- Remote assistance
- Apple ecosystem knowledge
- Problem solving
- Remote work discipline
- Account management
- Reservation systems
- Time manage
References
- Yvonne Harold, 4200 Mildred Ave, Killeen, Texas, 76549, 254-213-9797, 808-382-4050
- Brandi Buckley 852 Princeton Ave Fairborn Oh 45324 513-809-9070
- Theresa Prikkel 754 Cushing Ave. Dayton, Ohio 45429 937-280-5850
Timeline
At Home Advisor - AppleCare
Apple, Inc.
10.2015 - 03.2024
Processing Specialist
Assurant
09.2013 - 10.2015
Guest Relations Agent/Redicard Agent/Virtual Agent/Sales Associate/Virtual Agent
RedRoof Inn, Inc.
01.2011 - 09.2013
Disability Customer Services Representative 2
MetLife Insurance Company
01.2004 - 01.2011
Highschool Graduate -
Chaminade Julienne Highschool
Associate of Applied Science - Computer Sciences
Wright State University
Associate of Applied Science - Computer Sciences
Sinclair Community College
Similar Profiles
Praveen LawrencePraveen Lawrence
Senior Engineering Program Manager at Apple, Inc.Senior Engineering Program Manager at Apple, Inc.
Roxana Carpena ColónRoxana Carpena Colón
Administrative Assistant to Executive Director at Apple, Inc.Administrative Assistant to Executive Director at Apple, Inc.
Peter RobelPeter Robel
Operations Specialist at Apple, Inc.Operations Specialist at Apple, Inc.
JAMES BYRNESJAMES BYRNES
Business Manager at Apple, Inc.Business Manager at Apple, Inc.
Marcquis BatemanMarcquis Bateman
X Ray Tech at Orthopedic Associates Of Southwest OhioX Ray Tech at Orthopedic Associates Of Southwest Ohio