Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Dan’elle Louisa Whorton

Dayton,OH

Summary

Skilled at-home advisor with a background in providing superior customer service, troubleshooting technical issues, and maintaining high customer satisfaction. Strengths include strong verbal communication skills, patience, and the ability to multitask efficiently. Previously contributed to improving customer service quality by solving complex technical problems swiftly and effectively.

Seeking an opportunity to apply my training and skills in a co-op, internship, full-time, or part-time position within your company. Skilled at-home advisor with a background in providing superior customer service, troubleshooting technical issues, and maintaining high customer satisfaction.

Overview

20
years of professional experience

Work History

Apple, Inc.

At Home Advisor - AppleCare
10.2015 - 03.2024

Job overview

  • Providing customer support for Apple devices, assisting with questions about their Apple Account, Troubleshooting any and all technical and non technical issues!
  • Setting up store appointments with either local Apple Stores or Authorized Apple Service Providers.
  • Assisting customers with questions and or changes to their devices or Apple Accounts!
  • Helping customers solve issues with their products or just simply answering questions about anything the customer might have about our products!

Assurant

Processing Specialist
09.2013 - 10.2015

Job overview

  • Processing payments, corrections on accounts to thousands of mortgage accounts.
  • Contribute to special projects for my department and work with many others on different types of mortgages are department.

RedRoof Inn, Inc.

Guest Relations Agent/Redicard Agent/Virtual Agent/Sales Associate/Virtual Agent
01.2011 - 09.2013

Job overview

  • Processing several thousands of reservations for all of the properties that we have.
  • Answering basic questions about the inns, transfer difficult questions to the properties if need be, Basic computer skills and website knowledge, etc.

MetLife Insurance Company
Dayton, Ohio

Disability Customer Services Representative 2
01.2004 - 01.2011

Job overview

  • Filing millions of claims and serviced claims for Millions of companies.
  • Ex- Trainer and Job Coach for Disability Services Department.
  • Took claims and transferred to other departments within the MetLife Company that needs anything for their STD,LTD, and FMLA for their companies.
  • Worked with any computer programs and systems,etc.

Education

Chaminade Julienne Highschool
Dayton, Ohio

Highschool Graduate
01.1992

University Overview

Class of 1992

Wright State University
Fairborn, Ohio

Associate of Applied Science from Computer Sciences

University Overview

Sinclair Community College
Dayton, Ohio

Associate of Applied Science from Computer Sciences

University Overview

Skills

  • Java
  • HTML
  • Coding
  • Windows
  • Microsoft Office
  • Excel
  • PowerPoint
  • Web design
  • Troubleshooting
  • Repairing
  • Configuring PCs
  • Linux
  • IOS Software
  • Customer support
  • Technical troubleshooting
  • Customer relationship management
  • Claim management
  • Remote assistance
  • Apple ecosystem knowledge
  • Problem solving
  • Remote work discipline
  • Account management
  • Reservation systems
  • Time manage

References

References
  • Yvonne Harold, 4200 Mildred Ave, Killeen, Texas, 76549, 254-213-9797, 808-382-4050
  • Brandi Buckley 852 Princeton Ave Fairborn Oh 45324 513-809-9070
  • Theresa Prikkel 754 Cushing Ave. Dayton, Ohio 45429 937-280-5850

Timeline

At Home Advisor - AppleCare
Apple, Inc.
10.2015 - 03.2024
Processing Specialist
Assurant
09.2013 - 10.2015
Guest Relations Agent/Redicard Agent/Virtual Agent/Sales Associate/Virtual Agent
RedRoof Inn, Inc.
01.2011 - 09.2013
Disability Customer Services Representative 2
MetLife Insurance Company
01.2004 - 01.2011
Chaminade Julienne Highschool
Highschool Graduate
Wright State University
Associate of Applied Science from Computer Sciences
Sinclair Community College
Associate of Applied Science from Computer Sciences
Dan’elle Louisa Whorton