Overview
Work History
Education
Skills
Projects
Languages
Affiliations
Timeline
Generic

Natalia Smythe

Overview

5
5
years of professional experience

Work History

At Home Advisor College Program Tier 1

Apple
02.2024 - Current
  • Assist customers with installing, troubleshooting, and maintaining Apple hardware and software.
  • Troubleshoot to create solutions for issues reported on Apple's products, while reporting solutions to Apple's engineers.
  • Educate and engage customers in Apple technology effectively, including iOS, iPadOS, watchOS, and macOS.
  • Achieved and maintained a 100% customer satisfaction rate through expert troubleshooting, effective communication, and timely resolution of the customer's issue. (P08/May 2024).
  • Developed a Tier 1 Technical Support Advisor 'do's and don't guide in order to increase knowledge, efficiency, and issue resolution during customer interactions.

Cloud Career Jumpstart Cohort

Google
06.2025 - 08.2025
  • Selected participant in Google’s competitive Career Jumpstart HBCU program, focused on cloud technologies and career readiness.
  • Completed the Google Cloud Associate Cloud Engineer (ACE) Certificate, validating ability to deploy, manage, and secure applications on Google Cloud Platform (GCP).
  • Gained hands-on experience in cloud infrastructure, networking, storage, IAM, monitoring, and troubleshooting through labs and instructor-led sessions.
  • Collaborated with Google mentors and peers to strengthen technical skills and prepare for cloud-based careers.

Work Prep Program Participant

Girls Who Code
05.2025 - 06.2025
  • Selected as one of the participants for the competitive Work Prep program, hosted in partnership with Pluralsight.
  • Completed professional development workshops focused on technical skills, workplace readiness, and career growth.
  • Nominated and invited to speak at the Closing Ceremony, sharing program takeaways and representing cohort peers.

Apprentice

Army Educational Outreach Program
05.2020 - 08.2020
  • Acquired foundational Python programming skills in order to develop a program to analyze and categorize nanoparticles by size.
  • Conducted in-depth research on artificial intelligence, exploring various types and their impact on consumers.
  • Collaborated with Dr. Sambit Bhattacharya, a seasoned professional, to learn industry best practices and techniques.

Education

Bachelor of Science - Computer Science

North Carolina A&T State University
Greensboro, NC

Skills

Technical Skills

Java

Python

HTML

CSS

Certifications

Microsoft Office Specialist, Word

Microsoft PowerPoint Specialist, PowerPoint

Dell GenAI Foundations Achievement

Projects

Budget Planner

  • Developed a Java-based budget planning and expense tracking application with object-oriented design, file handling, and dynamic financial reporting. Implemented features for managing transactions, generating budget reports, and optionally integrating a GUI for enhanced user interaction.

Brick Breaker Game

  • Developed the backend for a Brick Breaker game in Java, implementing game logic, level design, and player profile management. Integrated file handling for game configuration and player data, utilizing object-oriented principles, arrays, and ArrayLists to manage game levels, bricks, and scoring.

Languages

  • English
  • Spanish

Affiliations

  • Trio Student Support Services (SSS)
  • Association of Computer Machinery (ACM)
  • E2i Cohort

Timeline

Cloud Career Jumpstart Cohort

Google
06.2025 - 08.2025

Work Prep Program Participant

Girls Who Code
05.2025 - 06.2025

At Home Advisor College Program Tier 1

Apple
02.2024 - Current

Apprentice

Army Educational Outreach Program
05.2020 - 08.2020

Bachelor of Science - Computer Science

North Carolina A&T State University

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Natalia Smythe