John-Carl McKinsey
Minot,ND
Summary
Dedicated and punctual, professional with a strong work ethic and a commitment to continuous learning. Exceptional customer service skills, adept at engaging with customers and fostering positive interactions. Known for being an open-minded team player who collaborates effectively to achieve common goals. Eager to contribute to a dynamic team and enhance the customer experience.
Overview
6
6
years of professional experience
Work History
Help Desk Tier 1
Hale Tech
Newport News, VA
04.2024 - 10.2024
- Troubleshoot customer issues effectively.
- Familiar with Active Directory and Microsoft servers.
- Terminate ethernet cables and punch down keystone jacks.
- Install Access Points and security cameras, run ethernet lines, and perform complete network buildouts.
Banquet Manager
James River Country Club
Newport News, VA
04.2021 - Current
- Managed vendor relationships to secure quality supplies and services for events.
- Evaluated customer feedback to refine service offerings and improve guest satisfaction.
- Spoke with high-valued clients to ensure a comfortable experience
- Presented tailored event enhancement options to clients to elevate guest experience
- Named "Employee Of The Month" in 2023
Usher/Concessions
Cinemark Movie Theatre
Newport News, VA
11.2019 - 02.2020
- Provided customer service and managed cash transactions.
- Maintained cleanliness of theatres and served patrons.
- Sold tickets and assisted with various customer inquiries.
Education
High School Diploma -
Menchville High School
Newport News, VA06-2021
Skills
- Guest experience management
- Staff management
- Team member development
- Quality assurance
- Employee development
- Customer Service
- Technical Skills
- Troubleshooting Skills
- Decision Making
- Workstation Hardware Knowledge
- Network Knowledge
- Proficient with Power Tools
- Set Piece Construction
- Microsoft Software Proficiency (MS 365, Active Directory, MS Server)
Timeline
Help Desk Tier 1
Hale Tech
04.2024 - 10.2024
Banquet Manager
James River Country Club
04.2021 - Current
Usher/Concessions
Cinemark Movie Theatre
11.2019 - 02.2020
High School Diploma -
Menchville High School