Usiel Acosta
Tuscaloosa,AL
Summary
Self-motivated Help Desk Tier 1 professional known for strong teamwork and collaboration skills. Proven ability to learn quickly and adapt, ensuring effective problem resolution and exceptional customer support. Have a big drive to improve and become better at my job.
Overview
2
2
years of professional experience
Work History
Help Desk Tier 1
AGX SiteWorx
Opelika, AL
05.2024 - 01.2026
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma - Computer Science
Jefferson State Community College
Birmingham, AL05-2027
High School Diploma -
Chilton County Highschool
Clanton, AL05-2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Critical thinking
- Computer skills
- Problem resolution
- Attention to detail
- Dependable and responsible
- Active listening
- Excellent communication
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Help Desk Tier 1
AGX SiteWorx
05.2024 - 01.2026
High School Diploma - Computer Science
Jefferson State Community College
High School Diploma -
Chilton County Highschool