Judel Taah
Silver Spring
Summary
SEO Career | New York, NY
SEO EDGE Participant
- Receive coaching and online instruction to achieve targeted interview, technical, and professional development goals.
- Learn business fundamentals to compete successfully for internship opportunities
- Complete industry-specific training and assessments focused on developing technical skills, institutional knowledge, and attention to detail.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Help Desk Tier 1
Maryland-National Capital Park of Planning
09.2024 - 11.2024
- Providing software support and troubleshooting to the end users and clients.
- Assisted customers with IT issues, such as password resets, hardware connectivity issues, and software installation
- Recorded and tracked incident reports through ticketing software with a 98% accuracy rate and a 100% call-to-ticket ratio.
- Performed software testing to identify bugs, ensure compatibility, and provide feedback for improvements
- Identified inconsistency in data and outdated procedures, and successfully resolved the issues.
Professional Development
SEO Career | Upper Marlboro
02.2023 - 09.2024
- Received coaching and online instruction to achieve targeted interview, technical, and professional development goals.
- Learn business fundamentals to compete successfully for internship opportunities.
- Complete industry-specific training and assessment focused on the development of technical skills, institutional knowledge, and attention to detail
NextGen Collar Tech Bootcamp
Towson MD
04.2024 - 07.2024
- Developed skills in personal branding, career planning, and professionalism to enhance career readiness
- Strengthened effective communication and critical thinking abilities through focused training sessions
Education
Bachelor of Science - Information Technology
Towson University
Baltimore, MD09-2027
Skills
- Time management
- Teamwork(Expert)
- Customer Service(Expert)
- Microsoft Office(Proficient)
- Windows
- Troubleshooting(Novice)
- Networking
- Scripting
- Hardware
- Attention to detail
Certification
- Certification: CompTIA Security +
- Security Injections
- Software Development Lifecycle - CSO C++
Languages
English
Full Professional
French
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Programing in C, Phyton
Interests
System security
Front desk
Timeline
Help Desk Tier 1
Maryland-National Capital Park of Planning
09.2024 - 11.2024
NextGen Collar Tech Bootcamp
Towson MD
04.2024 - 07.2024
Professional Development
SEO Career | Upper Marlboro
02.2023 - 09.2024
Bachelor of Science - Information Technology
Towson University