Summary
Overview
Work History
Education
Skills
Timeline
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Danelle Marin

Sonora,CA

Summary

Diligent Merchandise Manager with background in operations management and customer experience. Successfully managed cross-functional teams and streamlined operational processes to enhance customer satisfaction. Demonstrated leadership and problem-solving skills in high-pressure environments.

As a customer experience professional with a proven track record, I enjoy driving process improvements and fostering team collaboration to achieve high-impact results.

I am both reliable and adaptable, skilled in conflict resolution and strategic planning.

Overview

9
9
years of professional experience

Work History

Operations Manager, Customer Experience

SEPHORA
08.2024 - 02.2025
  • Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
  • Streamlined operations processes for increased efficiency and enhanced customer experiences.
  • Mentored up to 15 team members in developing their skills and advancing their careers within the organization.
  • Managed inventory/shipment deliveries/merchandising.
  • Coordinated staffing schedules (small/large), optimizing resource allocation for peak periods without compromising service quality.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Avid cosmetics educator and seasoned associate training manager skills.

Cosmetics Counter Manager/Trend Beauty

Macy's
10.2023 - 05.2024
  • Provided exceptional customer service through attentive listening, genuine interactions, and expert knowledge of products offered at the cosmetics counter.
  • Trained new employees on proper makeup application techniques, improving overall team performance.
  • Conducted regular team meetings to discuss goals, strategies, and areas of improvement for the cosmetics department.
  • Boosted customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Increased sales revenue by creating and implementing promotional events and product launches.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for growth within the team.
  • Fostered a positive work atmosphere within the team by consistently demonstrating leadership skills while encouraging open communication amongst colleagues.
  • Successfully implemented cross-selling techniques by recommending complementary products during client consultations which led to increased average transaction values.
  • Managed inventory levels, ensuring optimal stock availability and minimizing product waste.
  • Maintained a clean and organized work environment, promoting safety and professionalism for both staff and customers.
  • Increased brand awareness through effective communication of product benefits during consultations with clients seeking advice on various cosmetic items available at our counter.
  • Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
  • Managed team of 10 associates in cosmetics department to achieve and maintain highest standards of customer service.

Project Supervisor/Lead Merchandiser

Revenue Creations
02.2022 - 09.2023
  • Delivered completed projects on time by prioritizing multiple tasks.
  • Achieved on-time completion of all projects by effectively delegating tasks and monitoring progress.
  • Provided status updates for projects, delivering information to all stakeholders.
  • Partnered with project team members to identify and quickly address problems.
  • Supervised work of up to 50 team members, offering constructive feedback regarding work performance.
  • Enhanced project efficiency by streamlining processes and implementing time-saving strategies.
  • Cultivated a positive work environment that fostered teamwork, creativity, and productivity among all team members.
  • Consistently met or exceeded project deadlines through effective time management and prioritization.

Lead Licensed Esthetician/Prestige Manager

Ulta
Simi Valley, California
01.2016 - 04.2019
  • Streamlined appointment scheduling for increased efficiency and client convenience.
  • Stayed current on industry trends by attending relevant seminars, workshops, and trade shows regularly.
  • Demonstrated expertise in various skincare lines while recommending suitable products based on individual client needs.
  • Cultivated a positive and relaxing atmosphere within the treatment room, contributing to overall client retention and satisfaction.
  • Exceptionally clean, safe, and organized treatment room to ensure optimal client experience.
  • Mentored junior estheticians, fostering supportive team environments focused on professional growth.
  • Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
  • Developed loyal clientele through exceptional customer service and targeted marketing initiatives.
  • Enhanced team performance by conducting regular training sessions on new products and techniques.
  • Created repeat business by developing long-term relationships with regular customers.

Education

Associate of Arts - Merchandising/Design

Antonelli Institute of Art
Philadelphia, PA

Certificate of Technical Studies - Aesthetics

Paul Mitchell The School
Modesto, CA
06-2016

Skills

  • Project Management
  • Project management
  • Planogram Efficient
  • Time management
  • Problem-solving
  • Excellent communication
  • Organizational skills
  • Effective leader
  • Staff development
  • Operations management
  • Inventory tracking and management
  • Inventory control

Timeline

Operations Manager, Customer Experience

SEPHORA
08.2024 - 02.2025

Cosmetics Counter Manager/Trend Beauty

Macy's
10.2023 - 05.2024

Project Supervisor/Lead Merchandiser

Revenue Creations
02.2022 - 09.2023

Lead Licensed Esthetician/Prestige Manager

Ulta
01.2016 - 04.2019

Associate of Arts - Merchandising/Design

Antonelli Institute of Art

Certificate of Technical Studies - Aesthetics

Paul Mitchell The School

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Danelle Marin