Danelle McClure
Acworth,GA
Summary
Experienced Office Manager with strength in managing multiple projects simultaneously and fostering cohesive staff.
All work experience has centered around serving customers while maintaining excellence in managing the day to day operations.
In the years of not working at a paying job, many skills were honed while homemaking with 5 children, home schooling them for 9 years and handling the daily finances, chores, and logistics of working a small farm.
Overview
25
25
years of professional experience
Work History
General Contractor Assistant
DS Home Improvements
Kennesaw, GA
02.2017 - 07.2020
- Ordered and purchased building materials for site construction.
- Presented bids to potential customers.
- Worked alongside contractor to establish timelines for constructions projects and provided quality and cost control on various projects.
- Helped project managers develop work schedules for overall projects and individual stages.
- Designed projects: chose color schemes, flooring types, and cabinet styles.
- Projects include but are not limited to finishing basements and renovating bathroom, basements, kitchens.
- Assisted in renovations by removing refuse, performing light demolition and painting and installing sheetrock.
- Used tile saw, hand held tile saw, table saw, and miter saw to shape and cut materials to specified measurements.
- Loaded and unloaded building materials used for construction.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Office Manager
Bulldog Recovery
Conyers, GA
11.2012 - 01.2017
- Hired, managed, trained, and monitored performance of staff of 5-10
- Received, screened, and routed incoming calls
- Solved problems timely and effectively, ensuring customer satisfaction
- Oversaw office accounting functions: Accounts receivable/accounts payable and payroll
- Interacted with customers professionally by phone and e-mail
- Worked in and entirely remote capacity from Tennessee until moving to Georgia and occasionally working in office
Office Manager
Kelly Can Realty
Nashville, TN
03.2002 - 05.2006
- Handled all incoming business and client requests for information.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Received, screened and routed incoming calls.
- Created reports and presentations.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
Massage Therapist
Self Employed
Friendswood, TX
06.1993 - 11.2001
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets
- Performed 25 hours of massage per week with a wide range of therapeutic methods, Swedish, deep tissue, sports and pregnancy.
- Maintained clients' treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures.
- Maintained inventory of all care products and made sure equipment and selling areas were fully stocked and organized.
- Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain excellent customer satisfaction rates.
- Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.
- Created marketing advertisements for all services.
Customer Service and Lab Technician
Wolf Camera And Video
Kennesaw, GA
08.1987 - 08.1992
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Performed opening and closing procedures to keep operations running smoothly.
- Handled negative and photo processing.
- Managed escalated customer orders to meet aggressive deadlines and special orders.
- Provided high level of assistance to customers regarding special photo projects.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Assisted customers by answering questions and fulfilling requests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Georgia Property And Casualty Adjuster - Georgia Property And Casualty Adjuster
America's Professor
Online08.2022
Some College (No Degree) - Clinical Psychology
Georgia State University
Atlanta, GARegistered Massage Therapist - Massage
Texas Massage School
Pasadena, TX05.1993
High School Diploma -
Osborne High School
Marietta, GA05.1989
Skills
- Decision Making
- Coaching and Mentoring
- Motivational Leadership
- Handling Customer Complaints
- Microsoft Office
- Adaptable and Resilient
- Friendly and Relatable
- Accounts Payable and Receivable
- Honesty and Integrity
Timeline
General Contractor Assistant
DS Home Improvements
02.2017 - 07.2020
Office Manager
Bulldog Recovery
11.2012 - 01.2017
Office Manager
Kelly Can Realty
03.2002 - 05.2006
Massage Therapist
Self Employed
06.1993 - 11.2001
Customer Service and Lab Technician
Wolf Camera And Video
08.1987 - 08.1992
Georgia Property And Casualty Adjuster - Georgia Property And Casualty Adjuster
America's Professor
Some College (No Degree) - Clinical Psychology
Georgia State University
Registered Massage Therapist - Massage
Texas Massage School
High School Diploma -
Osborne High School
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