Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danelle Mckee

Sacramento,CA

Summary

Accomplished professional with a proven track record in customer support and problem-solving, demonstrated at Secretary of State through efficient handling of high call volumes and complex issues. Skilled in data entry and customer service, consistently enhancing client satisfaction and operational efficiency. Expertise in balancing compassion with practical support, as evidenced by achievements in both retail and healthcare settings.

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

27
27
years of professional experience

Work History

Call Center Representative

Secretary of State
09.2024 - 11.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Cashier

99 Cents Store
01.2015 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.[9
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Care Provider

IHSS Public Authority
03.1998 - 02.2004
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Completed household management tasks for clients within private home settings.

Education

Grant High School=
Sacramento

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service

Languages

English

Timeline

Call Center Representative

Secretary of State
09.2024 - 11.2024

Cashier

99 Cents Store
01.2015 - 09.2022

Care Provider

IHSS Public Authority
03.1998 - 02.2004

Grant High School=
Danelle Mckee