Danelle Norberg
Germantown Mutual Insurance Company
Appleton,WI
20
years of professional experience
Dynamic insurance professional bringing over 19 years in the field of insurance with an emphasis on workers' compensation claims. I also have additional experience in handling auto damage and bodily injury.
Work History
Senior Customer Claims Representative
7 Years 5 Months- Workers compensation Claims Specialist
- Trained and developed staff to manage workers compensation claims for state of WI.
- Adjusted and resolved auto claims, including bodily injury and uninsured/underinsured claims for insureds and claimants.
- Collaborated with legal to defend files, ensuring accurate payment by GMIC.
- Assisted in training and developing additional staff to handle workers compensation claims for the state of WI.
Workers Compensation Claims Representative
12 Years- Interview employers, claimants and medical specialists to determine pertinent claim information.
- Negotiated final settlements to ensure fair compensation for claimants.
- Investigated potentially fraudulent claims, emphasizing thoroughness and quality in assessment.
- Managed claims in medical-only and lost-time capacities to effectively address varying claimant needs.
- Investigated any potentially fraudulent claims with a focus on thoroughness, quality and cost control.
Education
WCLA/ACLA - Insurance
- Skills for a High-Performance Workforce
- Attended five seminars that nurture the skills needed for a high performance workplace.
- Providing the Ultimate Customer Experience
- Positive Attitude in the Workplace
- Adapting to Change
- Work Collaboratively in Teams - Work Productively
- Business Administration
- Medical Terminology
Skills
Workers' compensation claims
Claims negotiation
Claims analysis
Interviewing techniques
Problem-solving
Team collaboration
Critical thinking
Interpersonal communication
Claims negotiation
Timeline
Senior Customer Claims Representative
Germantown Mutual Insurance Company
04.2019 - CurrentRead More
Workers Compensation Claims Representative
Integrity Insurance
03.2007 - 03.2019Read More
American Educational Institute
WCLA/ACLA from Insurance
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FVTC
from Skills for a High-Performance Workforce
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Northeast Wisconsin Technical College
from Business Administration
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Northeast Wisconsin Technical College
from Medical Terminology
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