Johanna Sentino
Bend,OR
Summary
Reliable Senior Claims Adjuster with excellent written and oral communication talents thoroughly investigate assigned claims. Experience supervising 5 junior claims adjusters and providing the motivation and training needed to succeed. Outstanding negotiation and organizational skills. Reliable Senior Claims Adjuster with excellent written and oral communication talents thoroughly investigate assigned claims. Experience supervising 5 junior claims adjusters and providing the motivation and training needed to succeed. Outstanding negotiation and organizational skills. Self-motivated and customer focused. Positive attitude and exceptional problem solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Claims Adjuster
CorVel Corporation
Portland, Oregon
04.2021 - Current
- Decreased loss ratios through fair and timely claim processing.
- Drafted correspondence including letters, memos, emails and other documents related to the claims process.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Input claim information and payments into company database.
- Attended continuing education classes and seminars related to professional development within the field of Claims Adjusting.
- Reviewed medical records, police reports and other documents related to the claims file.
- Participated in mediations and arbitrations as necessary in order to ensure equitable outcomes for all parties involved.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Reduced loss ratios through fair and prompt processing of claims.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Analyzed policy provisions, endorsements, exclusions and conditions to determine claim validity.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Education
High School Diploma -
Savanna High School
Anaheim, CA06-1986
Skills
Oregon/Washington licensed to adjust claims in both jurisdictions
- Oregon/Washington Adjusting of indemnity claims
- Staff Development
- Workers' Compensation Claims
- Claims Processing
- Claims Investigations
- Highly Motivated
- Claims File Management Processes
Certification
- Oregon adjusters license since 2003
- Washington adjusters license since 2010
Affiliations
- Volunteer work
- Mentoring
- Ongoing training of changes in the laws and processing of claims.
Timeline
Senior Claims Adjuster
CorVel Corporation
04.2021 - Current
High School Diploma -
Savanna High School