DANELLE WILSON
Administrative Coordinator
Dallas,TX
Summary
Driven and resourceful administrative professional with over a decade of experience providing support to high-achieving executives. Demonstrated track record of efficiently managing professional needs with precision and organization. Proven ability to handle high-volume workloads effectively in dynamic and fast-paced environments.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Administrative Coordinator
Dallas County Elections
Dallas, TX
02.2023 - 12.2023
- Successfully managed schedules for 6 concurrent projects, ensuring on-time completion and delivery within budget constraints
- Led cross-functional teams, coordinating resources and facilitating communication to drive project success
- Identified and resolved project challenges proactively, implementing innovative solutions to optimize processes and achieve project objectives.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
Operations Team Leader
Dallas County Elections
Dallas, TX
05.2022 - 02.2023
- Achieved cost savings of 15% through strategic procurement initiatives and streamlined project workflows, resulting in increased efficiency and client satisfaction
- Managed competing priorities and adapted to changing project requirements to meet tight deadlines in fast-paced environments.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
Licensed Adjuster
Progressive Insurance
Austin, TX
08.2017 - 12.2019
- Effectively managed over 200 diverse insurance claims, meeting strict deadlines and coordinating appointments with precision.
- Maintained meticulous documentation of claim activities, ensuring accuracy and regulatory compliance.
- Proactively resolved complex claim issues, collaborating with stakeholders to achieve efficient resolutions.
- Achieved 20% faster claim resolution by coordinating with various internal departments and external agencies.
Universal Banker
PNC Bank
Chicago, IL
08.2015 - 08.2017
- Provided personalized financial guidance and solutions to over 100 clients, resulting in increased satisfaction and retention.
- Collaborated with teams and vendors to optimize banking processes, leading to 30% improvement in service efficiency.
- Boosted cross-selling capabilities by introducing tailored financial products and services to existing clients, resulting in 25% increase in revenue.
- Ensured branch operations compliance with federal and state regulations and bank policies, achieving 100% adherence.
Education
Associate of Applied Science -
Dallas College
Dallas, TX 06.2023 - Current
Skills
Strategic Planning
Stakeholder Management
Conflict Resolution
Team Collaboration
Meeting Facilitator Documentation
Workflow Optimization Scheduling
Tech-Savvy
Correspondence Preparation
Office Administration
Accomplishments
- Prepared for the CAPM certification exam with efficiency, completing the CAPM course in just 26 hours.
- Collaborated with team of 7 in the development of VCAC Committee Meetings.
- Supervised team 60 staff members.
- Improved efficiency with SharePoint, cutting turnaround time by 30%
Certification
Real Estate Agent
Timeline
Associate of Applied Science -
Dallas College
06.2023 - Current
Administrative Coordinator
Dallas County Elections
02.2023 - 12.2023
Operations Team Leader
Dallas County Elections
05.2022 - 02.2023
Real Estate Agent
10-2021
Signing Agent
03-2018
Licensed Adjuster
Progressive Insurance
08.2017 - 12.2019
Universal Banker
PNC Bank
08.2015 - 08.2017