Danelle Wilson
West Jordan,UT
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Fraud Customer Service
Alorica
Magna, UT
07.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Customer Service Representative
Discover Financial Services
Salt Lake City, UT
09.2018 - 07.2021
- Received and processed credit payments.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Evaluated the customers' needs and provided service options to meet their requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High school diploma -
Herriman High School
Herriman, UT06.2013
Skills
- Customer satisfaction
- Positive attitude
- Multi-tasking and negotiation
- Team player
- Problem-solving abilities
- Active listening
- Critical thinking
- Data entry
Timeline
Fraud Customer Service
Alorica
07.2021 - Current
Customer Service Representative
Discover Financial Services
09.2018 - 07.2021
High school diploma -
Herriman High School