Summary
Overview
Work History
Education
Skills
Timeline
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Danene Shiffer

Oklahoma City,Oklahoma

Summary

Adept Hotel Manager with a proven track record at Ashta Lakshmi Inc, enhancing guest experiences and fostering staff performance through strategic planning and analysis. Excelled in guest services management, achieving significant improvements in customer satisfaction. Skilled in social media networking, adept at driving revenue and streamlining operations.

Overview

17
17
years of professional experience

Work History

Hotel Manager

Ashta Lakshmi Inc
Oklahoma City, OK
04.2016 - Current
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Coordinated renovation and maintenance projects, ensuring compliance with brand standards and safety regulations.
  • Oversaw recruiting, interviews and new employee hiring.
  • Fostered relationships with local businesses and organizations to drive additional revenue streams.
  • Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Ensured compliance with local regulations related to health and safety standards or licensing laws.

Hotel Manager

Motel 6
Branson, MO
04.2010 - 05.2016
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Ensured compliance with local regulations related to health and safety standards or licensing laws.
  • Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
  • Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Made recommendations for salary and wage increases based on performance reviews.

Store Manager

Caseys General Stores Inc
Carl Junction, MO
09.2007 - 03.2010
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Education

Associate of Arts - Business Administration And Management

Hesser College
Manchester, NH
05-1991

Skills

  • Strategic planning and analysis
  • Social media networking
  • Guest accommodations
  • Guest experiences
  • Dining reservations
  • Guest services management

Timeline

Hotel Manager

Ashta Lakshmi Inc
04.2016 - Current

Hotel Manager

Motel 6
04.2010 - 05.2016

Store Manager

Caseys General Stores Inc
09.2007 - 03.2010

Associate of Arts - Business Administration And Management

Hesser College

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Danene Shiffer