Shannon Nicole Valle
New York,NY
Summary
Results-driven Manager with over ten years of experience maximizing revenue and building strong relationships with both local and VIP clientele. Proven expertise in proactively addressing and resolving conflict with a strong desire to focus on guest services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Heritage Grand Restaurant
05.2024 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised staff, disciplining with oral reprimands, written warnings and suspensions as needed.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Server
Cathedrale
01.2022 - 04.2024
- Records food and beverage orders and serves customer requests to the highest of standards
- Maintains full product knowledge of menu and specials
- Makes suggestions to guests based on preferences
- Always mindful of sanitation and safety considerations when handling food
Manager
Beecher's Handmade Cheese
01.2021 - 01.2022
- Kept records of sales and tracked inventory
- Supervised work staff and reprimanded staff as needed
- Managed social media posts
Manager
Terri's
01.2019 - 01.2020
- Greeted guests with friendly and welcoming customer service
- Delegated 10+ employees tasks, providing feedback and constructive criticism as needed
- Managed staff hiring, scheduling and training
Maitre' d
The Dominick Hotel
01.2018 - 01.2019
- Company Overview: 5-Star, 5-Diamond Luxury Hotel
- Served as key contributing member to leadership team of a 5-Star, 5-Diamond Luxury Hotel
- Assisted in hosting VIP clientele events
- Tracked guest satisfaction surveys to recognize trends and create plans for improving guests services
- 5-Star, 5-Diamond Luxury Hotel
Skills
- Guest accommodations/experiences
- Strategic planning analysis
- Public Speaking
- Submitting prompt and accurate reports
- Being responsible for all aspects of service and merchandising within assigned accounts
- Bilingual (English/Spanish)
Certification
Food Handler's Certification
Timeline
Manager
Heritage Grand Restaurant
05.2024 - Current
Server
Cathedrale
01.2022 - 04.2024
Manager
Beecher's Handmade Cheese
01.2021 - 01.2022
Manager
Terri's
01.2019 - 01.2020
Maitre' d
The Dominick Hotel
01.2018 - 01.2019
Food Handler's Certification
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