Khatera Hakimi
New York,NY
Summary
Dynamic optician with expertise in product upselling and eyeglass repair, previously at Robert Marc. Excelled in customer relationship management, enhancing satisfaction and loyalty. Leveraged advanced ocular knowledge to tailor eye wear solutions, driving sales growth. Adaptable team player with a courteous demeanor delivers positive engagement to put customers at ease while consistently delivering exceptional service and achieving a 20% increase in repeat business.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Optician/Sales Associate
Leonard Opticians
09.2020 - 09.2025
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Optician/Sales Associate
Robert Marc
05.2017 - 03.2020
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Built relationships with customers to encourage repeat business.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
Optician/Sales Associate
Robert Marc
08.2008 - 12.2011
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Education
ABO Certification - American Board of Opticianry ABOC
National Academy of Opticianry
Landover, MD02-2020
Associate of Arts -
Madison Area Technical College
Madison, WI2003
High School Diploma -
La Follette High School
Madison, WI2001
Skills
- Product upselling
- Eyeglass repair
- Courteous demeanor
- Adaptability and flexibility
- Professional telephone demeanor
- Adaptive team player
- Retail sales customer service
- Networking strategies
- Customer relationship management (CRM)
- Negotiation
- Multitasking and organization
- Eyewear brands
Accomplishments
- Played lead role in several feature films.
- Secured 15+ commercial acting jobs within 4 years.
Certification
- Certified Optician
Languages
English
Native or Bilingual
Hindi
Full Professional
Arabic
Limited Working
Telugu
Professional Working
Urdu
Full Professional
Punjabi
Elementary
Timeline
Optician/Sales Associate
Leonard Opticians
09.2020 - 09.2025
Optician/Sales Associate
Robert Marc
05.2017 - 03.2020
Optician/Sales Associate
Robert Marc
08.2008 - 12.2011
ABO Certification - American Board of Opticianry ABOC
National Academy of Opticianry
Associate of Arts -
Madison Area Technical College
High School Diploma -
La Follette High School