Danerea White
United States
Summary
Adept in strategic planning and administrative support, I significantly enhanced patient satisfaction and streamlined operations at Ohio State University. Leveraging strong customer service and business administration skills, I boosted efficiency and accuracy across roles, achieving notable improvements in revenue cycle processes and guest experiences.
Overview
3
3
years of professional experience
Work History
Patient Revenue Cycle Coordinator
Ohio State University
07.2023 - Current
- Streamlined revenue cycle processes by implementing efficient workflow strategies and reducing claim denials.
- Improved overall patient satisfaction with billing and insurance procedures for a more positive experience.
- Enhanced data accuracy in financial reporting by closely monitoring revenue cycle metrics and flagging discrepancies.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Project Assistant
Vision Support Network
03.2023 - 07.2023
- Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.
- Handled administrative duties, filing, and errands.
- Contributed to successful project outcomes by providing comprehensive administrative support to the team.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
Receptionist
Laurel Health Care
06.2022 - 12.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Front Desk Agent
Marriott International
06.2021 - 03.2022
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
MBA - Business Administration And Management
Marshall University
Huntington, WV12.2022
Bachelor of Arts -
Marshall University
Huntington, WV05.2020
Skills
- Business Administration
- Administrative Support
- Customer Service
- Strategic Planning
Timeline
Patient Revenue Cycle Coordinator
Ohio State University
07.2023 - Current
Project Assistant
Vision Support Network
03.2023 - 07.2023
Receptionist
Laurel Health Care
06.2022 - 12.2022
Front Desk Agent
Marriott International
06.2021 - 03.2022
MBA - Business Administration And Management
Marshall University
Bachelor of Arts -
Marshall University