Danery Castro
Bronx,NY
Summary
Dynamic and results-oriented professional with extensive experience at Villa Barone Manor, excelling in high-volume dining and hospitality best practices. Demonstrated ability to enhance customer loyalty through exceptional service and upselling techniques. Skilled in basic accounting and adept at fostering positive guest experiences, significantly contributing to revenue growth and operational efficiency.
Overview
2
2
years of professional experience
Work History
Head Waiter
Villa Barone Manor
11.2022 - Current
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Summer Youth Intern
SYEP
08.2023 - 11.2023
- Conducted research for departmental projects, contributing to the completion of major initiatives.
- Bolstered time management skills through balancing multiple responsibilities during the internship period effectively.
- Provided excellent customer service while working at a non-profit organization''s front desk, addressing inquiries and directing visitors.
- Gained exposure to professional environments by attending weekly staff meetings and participating in discussions surrounding departmental goals.
Education
Bachelor of Science - Nursing
Pace University
New York, NY06-2028
Skills
- Menu presentation
- High-volume dining
- Service prioritization
- Basic accounting
- Banquet service
- Sales expertise
- Hospitality best practices
- Dining area maintenance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Summer Youth Intern
SYEP
08.2023 - 11.2023
Head Waiter
Villa Barone Manor
11.2022 - Current
Bachelor of Science - Nursing
Pace University
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