Danery Monzon
Houston
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Hardworking crew member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks.
Energetic Crew Member known for high productivity and efficient task completion. Skilled in customer service, teamwork, and time management, ensuring smooth operations in fast-paced environments. Excel in communication, adaptability, and problem-solving, contributing to team success and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Canes Crewmember
Raising Cane's Restaurants
02.2024 - Current
- Checked expiration dates on all products before serving them to customers.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Educated customers on menu items, product ingredients and nutritional values.
- Restocked kitchen supplies including food products and utensils.
- Adhered to health department regulations regarding food handling procedures.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Resolved customer complaints in a professional manner.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Upheld high standards of productivity and quality in operations.
- Drove team success by quickly completing assigned tasks.
- Wiped down tables and equipment, swept and refilled stock.
- Processed payments on cash register and counted back bills and change to patrons.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Sales Associate
C&M lawn service
Houston
05.2021 - 02.2023
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
Sales Associate
Perfume Collection
Houston
06.2022 - 01.2023
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Adhered to company initiatives and achieved established goals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Conducted product demonstrations to highlight features and benefits.
- Collected payments and provided accurate change.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assessed customer needs to provide assistance and information on product features.
Education
High School Diploma -
Momentum High School
Houston, TX06-2024
Skills
- Food safety
- Menu knowledge
- Customer service
- Cash handling
- Inventory management
- Quality control
- Time management
- Sanitation practices
- Communication skills
- Attention to detail
- Problem-solving
- Willingness to learn
- Flexible schedule
- Safety awareness
- Inventory counts
- Integrity and honesty
- Influencing skills
- Task prioritization
- Workplace safety
- Food running
- Inventory restocking
- Customer engagement
- Clear communication
- Multitasking and organization
- Employee training
- Product knowledge
- Sales techniques
- Team collaboration
- Conflict resolution
- Quality assurance
- Problem solving
- Payment collection
- New hire training
- Student engagement
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Canes Crewmember
Raising Cane's Restaurants
02.2024 - Current
Sales Associate
Perfume Collection
06.2022 - 01.2023
Sales Associate
C&M lawn service
05.2021 - 02.2023
High School Diploma -
Momentum High School