Danesha Gavin
Florence,SC
Summary
Dynamic professional with a proven track record at Carenet, excelling in customer engagement and retention through innovative strategies and exceptional service. Skilled in problem-solving and brand awareness, adept at fostering collaboration across teams to achieve results. Demonstrated ability to enhance customer satisfaction and loyalty, contributing to significant client retention improvements.
Overview
2
2
years of professional experience
Work History
Engagement Specialist
Carenet
07.2022 - Current
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
Online Personal Shopper
Walmart
05.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
Education
Nursing
Francis Marion University
Florence, SCDiploma -
Hartsville High School
Hartsville, SC06.2021
Skills
- Brand Awareness
- Problem-Solving
- Decision-Making
- Customer Service
- Team Development
- Crisis Communications
Timeline
Engagement Specialist
Carenet
07.2022 - Current
Online Personal Shopper
Walmart
05.2022 - Current
Nursing
Francis Marion University
Diploma -
Hartsville High School
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