Kimberly Parrish
Caddo,TX
Summary
Detail-oriented specialist with a background in healthcare and customer service. Known for exceptional decision-making and problem-solving abilities, contributing to improved patient and customer experiences. Ready to leverage skills to support organizational goals and enhance service delivery.
Overview
34
34
years of professional experience
Work History
Engagement Specialist
Carenet Healthcare
Remote
11.2025 - 01.2026
- Assisted in managing patient engagement initiatives to enhance overall experience and satisfaction.
- Provided support in analyzing patient feedback and implementing improvements based on insights gathered.
- Collaborated with cross-functional teams to streamline communication processes between patients and healthcare providers.
- Maintained accurate records of patient interactions to ensure compliance with regulatory standards.
Customer Service Representative
RemX, McKesson Specialty
Remote
10.2024 - 09.2025
- Responded promptly to customer inquiries via phone, email, and chat.
- Resolved issues efficiently by utilizing company CRM software for tracking interactions.
- Collaborated with cross-functional teams to improve service delivery processes.
- Maintained accurate records of customer interactions and transactions for quality assurance.
- Provided product information and support to enhance customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Registered Dental Assistant
Pacific Dental Services / Dentist of Rowlett
Rowlett, TX
04.2021 - 04.2024
- Assisted in patient preparation and comfort during dental procedures.
- Managed sterilization of instruments to ensure compliance with health regulations.
- Operated dental radiography equipment to obtain diagnostic images.
- Recorded patient medical histories and treatment plans accurately.
- Collaborated with dentists to develop tailored treatment protocols for patients.
- Educated patients on post-operative care and oral hygiene best practices.
- Streamlined appointment scheduling process, enhancing office efficiency and patient flow.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
Administrative Assistant /Lead Sales Associate
Greenville Carpet Supply
Greenville, TX
10.2013 - 11.2020
- Coordinated daily office operations to enhance workflow efficiency.
- Managed scheduling and calendar for executive leadership, ensuring optimal time management.
- Developed and maintained filing systems, improving document retrieval processes.
- Assisted in preparation of reports and presentations, increasing accuracy and professionalism.
- Implemented best practices for inventory management, reducing supply shortages.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
Customer Service Representative
AT&T
Richardson, TX
10.1991 - 05.2012
- Assisted in onboarding new team members by providing training on customer service protocols.
- Adapted quickly to changes in policies and procedures, ensuring compliance with company standards.
- Contributed to team efforts by sharing feedback for continuous improvement initiatives.
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
State License - Dental
Careers in Dental Assisting
Royse City, TX03-2021
GED -
Ford High School
Quinlan, TX11-1990
Skills
- Brand awareness
- Cross-functional coordination
- Problem-solving
- Decision-making
- Customer service
- Data entry
- Attention to detail
Timeline
Engagement Specialist
Carenet Healthcare
11.2025 - 01.2026
Customer Service Representative
RemX, McKesson Specialty
10.2024 - 09.2025
Registered Dental Assistant
Pacific Dental Services / Dentist of Rowlett
04.2021 - 04.2024
Administrative Assistant /Lead Sales Associate
Greenville Carpet Supply
10.2013 - 11.2020
Customer Service Representative
AT&T
10.1991 - 05.2012
State License - Dental
Careers in Dental Assisting
GED -
Ford High School