DANESHA Johnson Lokey
Cleveland,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Initial Assistance Representative
Internal Revenue Service, IRS
03.2023 - Current
- Provides specialized clerical assistance to Tax Resolution Representatives (TRR's), Tax Specialists, and other support personnel by assessing taxpayer needs and directing them to the appropriate individual or area in addition to controlling walk-in area traffic flow and demands.
- Identifies, analyzes, and makes suggestions for resolution or correction to reduce barriers impacting the effectiveness of operations and improve efficiency of the work area.
- Controls reporting systems that track taxpayer utilization of IRS products and services.
- Examines returns, supporting documents, and monetary receipts for completeness and discrepancies, as well as monitors and tracks information for sampling requirements prior to transmission to Submission Processing Centers.
- Makes initial determinations on filing extensions, assigns Employer Identification Numbers, processes Power of Attorney requests, resolves and assists taxpayers with entry discrepancies at kiosk terminals and inquiries on basic tax law, forms, and IRS services such as W-2, W-7, obtaining an Individual Taxpayer Identification Number, filing requirements, filing status, and VITA locations.
City Letter Carrier
United States Postal Service, USPS
09.2016 - 10.2022
- Withdraws mail from distribution case and prepares it in sequence for efficient delivery
- Delivers mail along prescribed route, on foot and by vehicle, on a regular schedule
- Collects mail from street letter boxes and from residents and deposits in post office upon returning from route
- Handles undeliverable mail in accordance with established procedures
- Operated vehicles and equipment to transport packages and mail pieces.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Automation Clerk
United States Postal Service, USPS
11.2013 - 04.2015
- Prepared incoming and outgoing mail for distribution
- Examined, sorted, and routed mail in accordance with established procedures
- Loaded, operated, and repaired mail processing, sorting, and canceling machines
- Maintained records of shipments and pouches, and performed other duties related to mail handling
Shift Leader
Speedway
09.2012 - 09.2013
- Accurately, and efficiently, completed cash and credit transactions
- Managed retail inventory
- Performed cash reconciliations
- Maintained clean and organized retail location
Education
Ohio Pharmacy Technician Certification PTCB -
Cleveland Institute of Dental-Medical Assistants, Inc
Mayfield Heights, OH09.2017
High School Diploma -
Charles F Brush High School
Lyndhurst, Ohio06.2009
Skills
- More than 10 years of Customer Service
- Microsoft Office
- Problem-Solving Skills
- Administrative and clerical Support
- Advanced Math Skills
- Payment Processing
Timeline
Initial Assistance Representative
Internal Revenue Service, IRS
03.2023 - Current
City Letter Carrier
United States Postal Service, USPS
09.2016 - 10.2022
Automation Clerk
United States Postal Service, USPS
11.2013 - 04.2015
Shift Leader
Speedway
09.2012 - 09.2013
Ohio Pharmacy Technician Certification PTCB -
Cleveland Institute of Dental-Medical Assistants, Inc
High School Diploma -
Charles F Brush High School