Shaniqua Pierce
Burlington
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Initial Assistance Representative (Clerk)
Internal Revenue Service, IRS
07.2024 - Current
- General clerical support to various IRS functional areas, focusing on taxpayer assistance and ensuring accurate and efficient processing of tax-related documents.
- Responsibilities include examining returns, supporting documents, and receipts for completeness, assisting taxpayers at kiosks with basic tax inquiries, and directing taxpayers to the appropriate personnel or resources.
- Conducted regular reviews of operations and identified areas for improvement.
Customer Service Agent
Bank of America
01.2024 - 06.2024
- Answer calls for banking related issues.
- Online and mobile banking services.
- Help with any deposit issues.
- Customer questions about basic banking services, such as account balances and interest rates and fees.
- Also help customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards.
Market Delivery Associate/Claims Specialist
Lowe's Home Improvement Corporate
12.2022 - 11.2023
- Answering phone take care of customers delivery from the corporate warehouse side not the store side.
- Create team leader meetings.
- Process claims for product or customer complaints.
- Keep track of approved and denied claims.
- Hold weekly meetings on claim status.
Customer Service Representative (Remote)
Enova International
01.2021 - 08.2022
- Customer service support help customer with loan processing information.
- Answer calls assist with any customer support issues.
- Help customer with application process, online account issues.
- Process payments over the phone or set up payment plans.
Dispatcher
Louisiana State Police
03.2012 - 08.2020
- Monitor radio frequencies, set priorities among incoming events and dispatch the appropriate agency to necessary locations using both radios and computers.
- Keep accurate status of exact location of equipment and personnel by maintaining radio contact.
- Provided calm and reassuring assistance to callers in high-stress situations, maintaining composure.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Customer Service Representative
The Home Depot- Contact Center
08.2019 - 05.2020
- Customer service representatives answer phones and help customers with online orders also cashier.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests for products, services, and company information.
Correctional Officer
Louisiana State Penitentiary
08.2012 - 03.2019
- Transports and escorts inmates within secured areas according to relevant laws, policies, and procedures.
- Contributes to the maintenance of institution security.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Education
High school diploma -
West Feliciana High School
Skills
- Customer Service
- Data entry proficiency
- Customer support
- Customer relations
- Revenue generation
- Performance tracking
- Client service
- Telephone reception
Certification
- NCIC
- Security Guard
- CPR/First Aid
- First Aid Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Initial Assistance Representative (Clerk)
Internal Revenue Service, IRS
07.2024 - Current
Customer Service Agent
Bank of America
01.2024 - 06.2024
Market Delivery Associate/Claims Specialist
Lowe's Home Improvement Corporate
12.2022 - 11.2023
Customer Service Representative (Remote)
Enova International
01.2021 - 08.2022
Customer Service Representative
The Home Depot- Contact Center
08.2019 - 05.2020
Correctional Officer
Louisiana State Penitentiary
08.2012 - 03.2019
Dispatcher
Louisiana State Police
03.2012 - 08.2020
High school diploma -
West Feliciana High School
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