Danesha Mayes
Durham,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. I'm also known for successfully handling escalated customer support issues. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to the company's growth.
Overview
4
4
years of professional experience
Work History
Production Worker
Spoon flower
07.2022 - 08.2022
- Working with different types of fabric
- Folding
- Cutting
- Shipping
Warehouse Associate
Delhaize America Food Lion
Butner, USA
06.2021 - 01.2022
Amazon Warehouse Associate
Amazon
Durham, USA
01.2021 - 08.2021
- Loaded and unloaded vehicles at distribution center and delivery address.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Utilized GPS and maps for efficient route planning.
Shift Leader
Wingstop
Durham, USA
10.2020 - 07.2021
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Shift Manager
mcdonalds
Durham, USA
05.2020 - 06.2021
- Kept employees operating productively and working on task to meet business and customer needs
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
- Worked closely with team members to schedule breaks and shifts
- Exercised composure under pressure and in escalated customer service scenarios
- Processed POS transactions, including cash and credit purchases or refunds
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Increased sales 35% by offering advice on purchases and promoting additional products
- Worked closely with managers to solve problems and handle customer concerns
Cashier/Customer Service
Walmart
Durham, USA
06.2019 - 08.2019
- Greeting customers
- costumer service
- Answered customers' questions and provided information on store procedures or policies.
- Worked closely with front-end staff to assist customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Cashier
Bojangles
Durham, USA
07.2018 - 05.2019
- Cash management
- greeting customers
- answering to customer inquiries
- customer service
Education
High school or equivalent -
Skills
- Customer Transaction Management
- Client Support
- Culinary Service Management
- Quick-Service Food
- Supportive Team Player
- Guest Services Coordinator
- Kitchen Operations Knowledge
- Cash Management
- Customer Service Expertise
- Culinary Skills
- Point Of Sale Management
- Team Leadership
- Strategic Planning
- Efficient Appointment Coordination
- Accurate Parts Management
- Customer Call Management
- Critical Thinking Abilities
Personal Information
Authorized To Work: US for any employer
Timeline
Production Worker
Spoon flower
07.2022 - 08.2022
Warehouse Associate
Delhaize America Food Lion
06.2021 - 01.2022
Amazon Warehouse Associate
Amazon
01.2021 - 08.2021
Shift Leader
Wingstop
10.2020 - 07.2021
Shift Manager
mcdonalds
05.2020 - 06.2021
Cashier/Customer Service
Walmart
06.2019 - 08.2019
Cashier
Bojangles
07.2018 - 05.2019