DANETTE HINSON
Cuyahoga Falls,OH
Summary
Experienced administrator with 10+ years seeking a full-time position. Focused on optimizing productivity, efficiency, and service quality across various environments. Highly reliable professional with an extensive background in administrative support, client services, AR/AP, accounting/bookkeeping and data collection/analysis. Proven history in fostering positive creative thinking, conflict resolution, and excellent communications skills on all levels of personnel, while being adaptable to multiple industries with remote work experience.
Overview
15
15
years of professional experience
Work History
Project Concierge
The Bath Authority
Cleveland, OH
02.2026 - Current
- Assist in collecting deposits and final balances for customers not using financing
- Serve as personal point of contact for homeowners from contract-signing date through install and up to 60 days following install to ensure install products are installed and working as intended
- Review previous business day’s sales and confirm if verified to begin outreach
- Once released for order verification (usually next business day), outreach is completed to homeowner via text, phone call & email
- Complete at least six touchpoints throughout remodeling process, the first within 24 hours of being verified, next within 4 days, then as needed until install is scheduled, including pre-install outreach, day-of-install outreach, post-install outreach, then following up 3 days following install to ensure products are working properly and there are no issued that need addressed
- Continue to reach out to homeowners up to 60 days following install to ensure homeowner is satisfied with end product and to obtain any referrals; at 60 days, account will be transitioned to the Service Department
Market Administration Coordinator (MAC)
Monogram Health Inc
Brentwood, TN
03.2023 - 09.2025
- Role was eliminated due to no business need Sept. 2025
- Coordinate hiring and exits as needed for assigned area.
- Assist in logistics operations involved with distributing educational materials, biometric devices, productivity tools, and other physical materials to care management teams and health plan members.
- Measure, track and report out on staff productivity and utilization and proactively identify team members that are underperformers and outliers.
- Coordinate scheduling updates between field-based clinical team members and centralized scheduling team members.
- Review and scrub field-based clinical teams’ schedules to ensure schedules are optimized for drive-times, visit completion time, etc.
- Ensure timely review of mileage tracking and expense reimbursement for staff members.
- Perform other duties as assigned.
- Uphold the mission and values of Monogram Health in all respects.
Office Administrator
Inovalon
Minneapolis, MN
05.2021 - 03.2023
- Implementation of claims/eligibility/workforce management software.
- Assist team members with client account setups and enter multiple data entry profiles.
- Add and update users to billing systems for medical claims.
- Update asset status to reflect the phase of the implementation project and renew digital certificates for users.
- Prioritize and complete assigned projects by required deadlines.
- Reach out to non-responsive customers via email and phone and provide updates on the project.
- Assign and assist with the distribution of implementation projections to all team members as needed.
Post-Close Associate
Old Republic Title Residential Information Services
Akron, OH
11.2020 - 04.2021
- Updated files on status through mortgage recording completion.
- Contacted recording partner for clarification, updates, and information as required by file’s status.
- Contacted county courts as needed to confirm mortgage recording status.
- Audited loan files (mortgages) to ensure information is accurate
- Performed general office duties and responsibilities as needed.
Sales Assistant/Administrative Assistant
NSK Industries, Inc.
Cuyahoga Falls, OH
10.2019 - 06.2020
- Promoted to Sales Assistant role in October 2019
- Sales Assistant role:
- Directly support Sales Manager, and during COVID until departure, all levels listed under Administrative Assistant position.
- Entered all client orders in the Epicor system in a timely manner.
- Sent order acknowledgments to customers via email, ARIBA, or SAP portals.
- Expedited customers’ orders to ensure accuracy and on-time delivery which increased customer satisfaction to 95% with SOP.
- Communicated promptly with vendors and suppliers to ensure orders are processed correctly.
- Attended sales team and customer meetings to review updates and process changes for products and services.
- Performed general office duties and responsibilities as needed.
- Administrative Assistant role:
- Directly supported all levels of management including Owner, President, Controller, etc.
- Assisted AR/AP team with invoicing/reconciliation
- Confirmed purchase orders to ensure pricing and delivery as quoted and scheduled.
- Printed part number labels for bins at customer’s locations when necessary.
- Processed, updated, and received production items for the creation of customer kits.
- Answered incoming calls on a multi-line system, distributed faxes as needed and performed general office duties.
Senior Associate - File Origination
Firefly Legal Inc.
Hudson, OH
12.2010 - 11.2018
- Remote from 12/2010 to 07/2012; on-site 07/2012-11/2018
- Completed follow-up requests, new documents and deadlines from clients, and other departments.
- Completed over 100+ files per day, depending on volume.
- Maintained an error percentage of less than 0.1% with minimum requirement being 1% or less.
- Entered data required for service of process for legal cases ranging from civil litigation to home foreclosure – including subpoenas, writs, and orders.
- Ensured data entry was accurate within legal parameters for the state in which the case was filed.
- Prepared requests received via email from clients for processing by the data entry team. Including but not limited to contacting clients to verify information, obtaining corrected documents, ensuring all documents are valid for services, checking for errors, court seals, and signatures.
Education
Bachelor of Arts -
The University of Akron
Akron, OhioSkills
- 10 years in Administrative Support
- 10 years of Data Entry Experience (high-volume)
- 7 years of Expense System Experience
- 6 years of AR/AP and Accounting/Bookkeeping Experience
- Applications: Microsoft Office 365, SharePoint, Salesforce, PowerBI, Google Suite, Concur, TimeTrade
- Multitasking proficiency
- Detail-oriented mindset
- Exceptional communication
- Tech-savviness
Timeline
Project Concierge
The Bath Authority
02.2026 - Current
Market Administration Coordinator (MAC)
Monogram Health Inc
03.2023 - 09.2025
Office Administrator
Inovalon
05.2021 - 03.2023
Post-Close Associate
Old Republic Title Residential Information Services
11.2020 - 04.2021
Sales Assistant/Administrative Assistant
NSK Industries, Inc.
10.2019 - 06.2020
Senior Associate - File Origination
Firefly Legal Inc.
12.2010 - 11.2018
Bachelor of Arts -
The University of Akron