Danette Meder
New Braunfels
Summary
Dynamic customer service professional with extensive experience at Concentrix, excelling in conflict resolution and case management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at utilizing CRM systems and Microsoft Office Suite to streamline processes and maintain accurate records, fostering strong relationships with clients and colleagues alike.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CSR Aetna/CVS Medicare part C/D Dsnp
Concentrix
Remote
01.2023 - Current
- Delivered exceptional customer support via phone and chat communication.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Maintained accurate customer account information and updated records accordingly.
- Documented interactions in customer relationship management system for future reference.
- Trained new team members on company policies and procedures effectively.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Utilized conflict resolution skills to address and resolve customer complaints.
- Provided personalized assistance with product selection, ordering, and billing processes.
Customer Service Rep.
TaskUs
Remote
02.2021 - 10.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized CRM systems to track and manage customer interactions.
- Handled high-volume calls while maintaining professionalism and empathy.
- Escalated complex issues to the appropriate departments for resolution.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Census Worker
U.S. Census Bureau
New Braunfels
03.2020 - 08.2021
- Visit households that haven't responded to the census, speaking with residents, and using electronic devices (such as smartphones and tablets issued by the Census Bureau) to collect census data.
- Maintained confidentiality of respondent information throughout the data gathering process.
- Conducted surveys to collect accurate demographic data from households.
- Utilized handheld devices to input and manage collected census data efficiently.
- Engaged with community members to encourage participation in the census process.
- Compiled, analyzed, and interpreted population statistics in response to inquiries.
- Conducted door-to-door surveys to collect data from households.
- Adhered to strict confidentiality rules when handling sensitive data.
- Prepared statistical reports for senior management on collected data.
Resident Service Coordinator
NRP
San Marcos
07.2019 - 02.2020
- Established professional rapport with property management and residents to ensure efficient service delivery.
- Provided tailored services based on community and management needs at assigned properties.
- Engaged extensively with community partners to introduce auxiliary services and events.
- Assessed, coordinated, and advocated for residents of supportive housing communities.
- Organized and maintained a monthly schedule of events and services for each community.
- Sought new services and educational opportunities for residents by reaching out to the community.
- Facilitated collaborative relationships with management and community partners.
- Maintained detailed monthly budget records of expenses for each property.
Shelter Advocate, Hotline Advocate
Crisis Center of Comal County
New Braunfels
04.2011 - 11.2013
- Completed intakes and managed cases to ensure effective client support.
- Advocated for clients through crisis intervention and conflict mediation.
- Entered database information accurately to maintain up-to-date records.
- Enforced house rules to promote a safe environment for residents.
- Executed clerical duties to support operational efficiency.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Utilized computer skills for data entry and case documentation.
Legal caseworker/ Kinship specialist/Family Based Services Specialist
Child Protective Services
07.2007 - 11.2010
- Provided ongoing services to children in substitute care, utilizing resources for family reunification or permanent care plans.
- Initiated legal actions and testified in court for child protection and permanent placement.
- Documented case records by completing legal affidavits, narratives, and reports for each client.
- Developed and maintained effective relationships with Child Protective Services staff, law enforcement, and community resources.
- Investigated abuse/neglect reports by interviewing families and assessing home environments to evaluate risks.
- Conducted training sessions for kinship caregivers on dynamics of abuse and neglect over ten-week program.
- Promoted respect for cultural diversity among coworkers and all professional interactions.
- Performed additional duties as assigned, ensuring smooth unit operations.
Education
Master's - Social Work
Texas State San Marcos
San Marcos, TX08.2012
Bachelor of Arts - Social Work
Southwest Texas State University
San Marcos, TX01.2003
High school or equivalent - General Studies
New Braunfels High School
New Braunfels, TX05.1989
Skills
- Microsoft Office Suite
- Public speaking
- Case management
- Customer service
- Administrative support
- Communication skills
- Phone etiquette
- Adobe Photoshop proficiency
- Driving experience
Certification
Driver's License, 14552097 TX
LBSW 56044
Timeline
CSR Aetna/CVS Medicare part C/D Dsnp
Concentrix
01.2023 - Current
Customer Service Rep.
TaskUs
02.2021 - 10.2022
Census Worker
U.S. Census Bureau
03.2020 - 08.2021
Resident Service Coordinator
NRP
07.2019 - 02.2020
Shelter Advocate, Hotline Advocate
Crisis Center of Comal County
04.2011 - 11.2013
Legal caseworker/ Kinship specialist/Family Based Services Specialist
Child Protective Services
07.2007 - 11.2010
Master's - Social Work
Texas State San Marcos
Bachelor of Arts - Social Work
Southwest Texas State University
High school or equivalent - General Studies
New Braunfels High School