Paris Sampson Hill
Katy,TX
Summary
Remote Customer Service Representative with over 10 years of extensive expertise in customer relations and problem-solving, excelling in remote work environments. Demonstrates strong skills in data entry, adaptability, and time management, ensuring efficient service delivery and customer satisfaction. Proven ability to manage sensitive information with attention to detail, contributing to streamlined processes and compliance.
Overview
9
9
years of professional experience
Work History
REMOTE Benefits Verification Rep for CVS
Continuum (EVERISE)
Texas
08.2024 - 02.2025
- Verified benefits for CVS remotely, ensuring accurate data entry and prompt issue resolution
- Resolved customer queries efficiently, enhancing satisfaction and streamlining processes
- Utilized analytical skills to identify discrepancies, improving verification accuracy
- Collaborated with team members to optimize workflow, achieving measurable improvements
- Demonstrated attention to detail in managing sensitive information, maintaining compliance
- Making sure that the Patients prescription is delivered on time
- Pushing through Health insurance
- Making sure that the health insurance is correct and the outstanding balance is covered, if not covered I will call the patient to inform them about outstanding balance
- Knows how to function in a work from home environment
- Very quiet and clean environment for work from home
Cashier
Burlington Coat Factory Department Store
Katy, Texas
08.2024 - 09.2024
- Ensured compliance with all safety regulations within the store environment.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned items and checked pricing on cash register for accuracy.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Cashier
Fine Beauty
Katy, Texas
07.2024 - 08.2024
- Ensured compliance with all safety regulations within the store environment.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned items and checked pricing on cash register for accuracy.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Followed company security procedures for handling large sums of money.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Greeted customers and answered any questions they had about the store's products and services.
- Adhered to social distancing protocols and wore mask or face shield.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Caregiver
Brittney Felder
Rochester, New York
12.2020 - 06.2022
- As a Caregiver at Brittney Felder, provided compassionate and personalized care to clients, ensuring their comfort, safety, and well-being
- Managed daily care plans, including assisting with personal hygiene, meal preparation, and medication administration
- Facilitated transportation to appointments and social activities, fostering independence and social interaction
- Monitored and reported changes in health status to healthcare professionals, contributing to the timely adjustment of care plans
- Uphold a clean and organized living environment, promoting a healthy atmosphere
- Established strong relationships with clients and their families through empathetic communication and reliable support
- Demonstrated discretion and respect for privacy and confidentiality in all interactions
Quality Assurance Analyst, Representative - CTL & Comcast - Remote
Teleperformance Jamaica
Montego Bay, Jamaica
06.2018 - 09.2020
- Addressed and settled customer issues, contributing to the attainment of sales goals through proficient communication and persuasive techniques
- Fostered product awareness and increased sales by leveraging a comprehensive knowledge of products to engage prospects via outbound and inbound call initiatives
- Conducted precise transaction processing, reinforced customer retention through attentive follow-ups, and employed upselling and cross-selling strategies to enhance the service experience
- Have experience with working from home
- Provided a quiet and clean space from home
Remote Customer Service Representative
Teleperformance Jamaica
Montego Bay, Jamaica
12.2015 - 02.2018
- As a Remote Customer Service Representative at Teleperformance Jamaica, I provided exceptional customer service by handling incoming calls and inquiries with the utmost professionalism and efficiency
- I maintained a deep understanding of company products, services, and policies to offer accurate information and support to customers
- I adeptly navigated multiple computer systems to track, gather, and analyze customer information, ensuring timely resolution of issues and customer satisfaction
- My role required me to communicate effectively with a diverse client base, adapting my approach to meet the needs of each individual while consistently achieving performance metrics
- I also collaborated with team members to improve service delivery, contributing to a positive and productive remote work environment
- My dedication to maintaining customer confidentiality and adherence to data protection regulations was paramount in executing my daily responsibilities
Manager
Flanker Electrical Block/Auto Parts
Montego Bay, Jamaica
11.2020
- Led a customer service initiative that consistently resolved complaints and provided informed product recommendations, maintaining high levels of customer satisfaction
- Executed inventory management protocols, including systematic ordering and auditing, to guarantee product availability and minimize inventory shrinkage
- Implemented sales tactics and managed daily operations, contributing to the achievement of revenue objectives and promoting staff growth and development
Education
Certificate -
Caribbean Examination Council
St. James, Jamaica06.2015
Skills
- Customer Service
- Quality Assurance
- Data Entry
- CRM
- Analytical Skills
- Attention to Detail
- Health Insurance Processing
- Active Listening
- Problem Solving
- Technical Proficiency
- Communication
- Multitasking
- Time Management
- Adaptability
- Remote Work
- Sales
- Inventory Management
- Customer Relations
- Data entry accuracy
- Benefits verification
- Customer relationship management
- Inventory management
- Transaction processing
- Issue resolution
- Team collaboration
- Sales techniques
- Health insurance navigation
- Effective communication
- Attention to detail
- Confidentiality maintenance
- Client advocacy
- Problem solving
- New teller training
- Customer satisfaction surveys
- Complaint handling
- Microsoft Office Suite
- Analytical skills
- Microsoft office expertise
- Active listening
- Document control
- Calm and professional under pressure
- Computer skills
- Account reconciliation
- Cultural sensitivity
Timeline
Cashier
Burlington Coat Factory Department Store
08.2024 - 09.2024
REMOTE Benefits Verification Rep for CVS
Continuum (EVERISE)
08.2024 - 02.2025
Cashier
Fine Beauty
07.2024 - 08.2024
Caregiver
Brittney Felder
12.2020 - 06.2022
Manager
Flanker Electrical Block/Auto Parts
11.2020
Quality Assurance Analyst, Representative - CTL & Comcast - Remote
Teleperformance Jamaica
06.2018 - 09.2020
Remote Customer Service Representative
Teleperformance Jamaica
12.2015 - 02.2018
Certificate -
Caribbean Examination Council