Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danette Thielen

Fredonia,KY

Summary

I started working as a regular store clerk and quickly got promoted to Shift Supervisor. I worked as a Shift Supervisor for a few years and then shown an interest in the Pharmacy and was promoted to a Pharmacy Technician. I have a very good work ethic and am extremely reliable. I take my job very seriously.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Supervisor

CVS Pharmacy
Princeton, KY
02.2015 - Current
  • Developed promotional strategies to attract more customers during slow periods.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Maintained accurate records of daily transactions and deposits.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Enforced company policies, answered coworkers' questions, and trained new personnel.
  • Reinforced rules to promote superior employee performance.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Counted cash at shift change and closing to determine shortages or overages, and prepared bank deposit statements.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Coordinated shift workers for inventory receiving, auditing, and restocking.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Checked orders for quality and completeness.
  • Assisted upper management with daily operations to meet standards of service and quality.

Pharmacy Technician

CVS Pharmacy
Princeton, KY
02.2015 - Current
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Ensured compliance with state and federal pharmacy laws and regulations.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Checked medications for content, accuracy, and completeness of drug packaging and labeling.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Established or maintained medications and other patient profiles.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Liaised with a pharmacist to measure, prepare medication doses, package, and label prescriptions.
  • Organized work areas so that everything was easily accessible when needed.
  • Performed data entry for patient profiles, billing information, and prescription orders into the pharmacy software system.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Verified prescriptions, drug labels, documents, and packages.

Education

High School Diploma -

Gavit
Hammond, IN
06-1986

Skills

  • Customer-oriented
  • Continuous improvement
  • Training and mentoring
  • Document management
  • Drug safety
  • Ordering and stocking medications
  • Problem-solving skills
  • Answering customer questions
  • Labeling prescriptions
  • Supporting pharmacy operations
  • Team collaboration
  • Medication storage procedures
  • Pharmacy operations
  • Regulatory compliance
  • Medication dispensing
  • Pharmacy ethics
  • FDA and HIPAA compliance
  • Proper labeling procedures
  • Verifying orders
  • Resolving customer issues
  • Prescription interpretation
  • Drug monitoring
  • Updating medication histories
  • Receiving incoming supplies
  • Pharmacy law compliance
  • Interpreting and processing medication orders
  • Pharmaceutical calculations

Certification

Pharmacy Technician

Timeline

Shift Supervisor

CVS Pharmacy
02.2015 - Current

Pharmacy Technician

CVS Pharmacy
02.2015 - Current

High School Diploma -

Gavit

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Danette Thielen