Danevia Norfolk
Copperas Cove
Summary
Dynamic administrative professional with proven success at Caliber Collision, recognized for enhancing office efficiency and achieving top 10 company ranking. Proficient in Microsoft Excel and adept at problem-solving, I excel in multitasking and maintaining attention to detail, driving results through effective time management and streamlined processes.
Overview
10
10
years of professional experience
Work History
Administrative Program Assistant
Endeavors
Killeen
11.2024 - Current
- Developed and maintained filing systems for easy document retrieval.
- Handled incoming correspondence, prioritizing responses effectively.
- Answered phone calls and directed them to appropriate personnel in a professional manner.
- Performed data entry tasks into various software applications used within the department.
- Processed incoming mail, faxes and emails; answered inquiries in a timely manner.
- Created database entries for new contacts and updated existing records as needed.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Administrative Assistant
Lone Star Circle of Care
Georgetown
01.2023 - 11.2024
- Float to various LSCC facilities as required for operational support.
- Managed front desk operations, including phone inquiries and visitor greetings.
- Scheduled appointments, meetings, and conference room bookings for staff and clients.
- Processed payments, invoices, and expenses with accuracy and efficiency.
- Assisted guests with check-in and check-out procedures to enhance overall satisfaction.
General Manager
Team USA Body Shop
Georgetown
02.2022 - 12.2022
- Streamlined payment collection, accounts payable/receivable, deposits, and recordkeeping systems.
- Established workflow processes to enhance daily productivity and personnel performance.
- Recorded expenses while maintaining accurate accounting records.
- Resolved guest complaints with professionalism and effective problem-solving skills.
Office Manager
Group 1 Automotive
Georgetown
01.2021 - 02.2022
- Managed and supervised office staff in a fast-paced environment. Developed and implemented office procedures and policies to improve efficiency.
- Coordinated and planned office events and meetings.
- Handled scheduling, appointments, and travel arrangements for executives.
- Managed office budget and expenses, including vendor contracts and negotiations.
Administrative Assistant
Advent Health Central Texas
Killeen
04.2018 - 12.2020
- Drafted and proofread correspondence and documents for clarity and accuracy.
- Managed incoming calls and emails, directing inquiries to appropriate parties.
- Created and updated spreadsheets and reports to monitor data and metrics.
- Collaborated with team members on various special projects and events.
- Delivered exceptional customer service to clients and visitors.
Office Manager
Caliber Collision
Copperas Cove
02.2015 - 04.2018
- Achieved top 10 ranking company-wide within first year.
- Promoted from CSR to Office Manager in 10 months due to exceptional performance.
- Oversaw office maintenance, ensuring cleanliness and organization throughout workspace.
- Managed vendor relationships and negotiated contracts for cost-effective supplies and services.
- Collaborated with cross-functional teams to effectively plan and execute office events.
- Handled confidential information with utmost discretion, maintaining strict confidentiality.
- Provided administrative support to senior management, including calendar and meeting coordination.
- Processed accounts receivable and payable, along with payroll responsibilities.
Education
Bachelor of Science - Business Administration Human Resource Management
University of Phoenix
Phoenix, AZ05.2026
Associate of Science - Business Administration
Southern New Hampshire University
05.2023
Skills
- National Society of Leadership and Success member
- Microsoft Excel proficiency
- Problem solving
- Multitasking abilities
- Attention to detail
- Time management
References
- Doris Brazzle, Endeavors, 254.350.8870
- Melissa Jose, Lone Star Circle of Care, 210.412.6492
- Stephaine Gonzalez, Lone Star Circle of Care, 925.289.6720
Accomplishments
- National Society of Leadership and Success member since 2025
- Dean's List 2024- current
Timeline
Administrative Program Assistant
Endeavors
11.2024 - Current
Administrative Assistant
Lone Star Circle of Care
01.2023 - 11.2024
General Manager
Team USA Body Shop
02.2022 - 12.2022
Office Manager
Group 1 Automotive
01.2021 - 02.2022
Administrative Assistant
Advent Health Central Texas
04.2018 - 12.2020
Office Manager
Caliber Collision
02.2015 - 04.2018
Bachelor of Science - Business Administration Human Resource Management
University of Phoenix
Associate of Science - Business Administration
Southern New Hampshire University