Daniel Smith
Auditor/Trainer
Wellsboro,PA
Summary
Goal-driven leader with a proven track record in enhancing team performance and optimizing processes. Expertise in crisis intervention and customer relationship management, committed to achieving measurable outcomes.
Overview
20
20
years of professional experience
Work History
Working Lead/Trainer
MetalKraft Industries
Wellsboro, PA
10.2021 - Current
- Led transition of 20+ paper-based inspections to unified digital quality control systems, reducing manual data entry by 95%.
- Spearheaded complex projects from concept to completion with full operational autonomy.
- Utilized software and tools to streamline processes and enhance efficiency.
Service Manager
Lake Country Motorsports
Mansfield, PA
06.2013 - 02.2021
- Monitored service performance metrics to identify areas for improvement.
- Implemented process improvements to enhance workflow and productivity.
- Communicated with customers regarding service updates and recommendations.
Case Manager/Job Counselor
Proaction Of Steuben And Yates
Bath, New York
08.2012 - 12.2012
- Conducted crisis intervention and provided support during emergencies.
- Collaborated with community resources and law enforcement to enhance client support services.
- Monitored client progress through regular follow-up contacts.
- Documented case notes and maintained accurate client records.
National Director, Sales and Business Development
Connex International
New York, New York
03.2006 - 12.2011
- Oversaw budget planning and resource allocation for national operations.
- Implemented best practices in project management.
- Evaluated existing operations and services; identified areas needing improvement and recommended solutions.
- Provided technical assistance to local organizations in developing their own strategic plans.
Education
Associate of Applied Science - Marketing
Alfred State University
Alfred, NYSkills
- Autonomous high-level performer
- Technical assistance
- QMS trained
- Problem-solving techniques
- Organizational skills
- Team leadership
- Operational independence
- Decision-making
- Effective written communication
- Customer engagement
- Interpersonal skills
- Technical presentations
- Goal-oriented achiever
- Excellent telephone etiquette
- Remote office availability
- Service performance metrics
- Data analysis
Timeline
Working Lead/Trainer
MetalKraft Industries
10.2021 - Current
Service Manager
Lake Country Motorsports
06.2013 - 02.2021
Case Manager/Job Counselor
Proaction Of Steuben And Yates
08.2012 - 12.2012
National Director, Sales and Business Development
Connex International
03.2006 - 12.2011
Associate of Applied Science - Marketing
Alfred State University