CALLI BLOEDEL
La Habra,CA
Summary
A results-driven and personable lead with a proven track record of delivering exceptional support across various departments and professional settings. Recognized for meticulous attention to detail and the ability to orchestrate diverse functions, including correspondence creation, scheduling, reception, meeting planning, and database management. Excels at fostering a welcoming and collaborative atmosphere while maintaining a strong organizational framework. Thrives in dynamic and fast-paced environments, effectively balancing multiple responsibilities, ensuring precision and efficiency in regular and recurring duties. Demonstrates adept oral and written communication skills for connecting with stakeholders at all levels of the organization. Consistently demonstrates prowess as a team player, optimizing guest service initiatives and enhancing administrative efficiency through collaborative efforts. Brings a solid history of achieving operational excellence, equipped to take on managerial challenges by applying strengths in leadership, communication, and problem-solving to drive success across departments and elevate guest experiences.
Overview
17
17
years of professional experience
Work History
Working Lead & Trainer, Table Service Restaurants
Disneyland Resort
06.2006 - Current
- Lead and supervise teams of 20 or more cast members per shift, mentoring and offering guidance and support, delivering exceptional guest experiences while strictly adhering to company standards and policies.
- Effectively manage shift schedules, allocating resources to meet operational demands, consistently upholding exceptional service quality.
- Proactively address guest concerns, promptly resolve service-related issues to ensure timely, satisfactory resolutions.
- Collaborate with other departments and leadership, streamlining interdepartmental communication, resulting in enhanced service workflows, seamless guest experiences.
- Provide cast members continuous coaching, performance feedback, fostering individual growth, contributing to cohesive team dynamic.
- Conduct thorough training for new team members, imparting key company values, guest service principles.
Operations Support Supervisor
Western & Southern Life
06.2022 - 09.2022
- Led operations support division, overseeing daily activities, ensuring efficient processing of insurance policies, claims, and related documentation.
- Implemented process improvements, enhancing accuracy and speed of policy administration.
- Acted as point of escalation for complex customer inquiries, providing timely, effective solutions, ensuring high customer satisfaction.
- Managed office administrative tasks: supply management, mail distribution, facility maintenance, maintaining organized, efficient work environment.
- Supported senior management: prepared reports, presentations, documents, contributing to informed decision-making processes.
- Delivered comprehensive training programs for new staff, ensuring smooth onboarding, accelerating task proficiency.
Cast Service Center Associate
Disneyland Resort
01.2020 - 03.2020
- Assisted diverse cast members, utilizing resources to address professional and personal needs.
- Managed tracking logs, monitoring resource usage like computers, library books, ensuring availability for all cast members.
- Provided essential administrative support to Ops Concierge team, enhancing operational efficiency.
Education
Master of Science - Human Resources Strategic Management
Bellevue University
Bellevue, NE11.2025
Bachelor of Science - Project Management
Bellevue University
Bellevue, NE03.2022
Certificate - Diagnostic Sonography
Modern Technology School
Fountain Valley, CA08.2013
Skills
- Remarkable ability to retain information and interpret it for various publications
- Exercises strong communication and interpersonal skills to formulate good working relationships with all co-workers, management, and guests
- Fluently utilizes various computer software programs to expedite work processes, including A La Carte, ConnectSmart, and MATRA
- Proficient in Microsoft Office Suite: Excel, Word, PowerPoint, Outlook, and Adobe Pro
- Ability to efficiently handle multiple tasks and inquiries simultaneously, maintaining high accuracy and attention to detail
- Proficiency in identifying issues faced by cast members and providing appropriate solutions or directing them to relevant resources
- Skill in interacting with various cast members and understanding their unique needs and preferences
- Demonstrated ability to handle sensitive information with discretion and maintain cast members' privacy
BERG Memberships
- Mentee with Thrive@Disney (Mentor: Amber Koford)
- Member of WIN (Women's Inclusion Network)
- Member of ENABLED
Timeline
Operations Support Supervisor
Western & Southern Life
06.2022 - 09.2022
Cast Service Center Associate
Disneyland Resort
01.2020 - 03.2020
Working Lead & Trainer, Table Service Restaurants
Disneyland Resort
06.2006 - Current
Master of Science - Human Resources Strategic Management
Bellevue University
Bachelor of Science - Project Management
Bellevue University
Certificate - Diagnostic Sonography
Modern Technology School
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