Microsoft Office
Allie Sousa
Visalia,CA
Summary
Dedicated professional with extensive experience in leadership. Proven track record in managing complex projects and guiding teams through successful software implementations. Known for strong collaboration skills and delivering consistent results under changing conditions.
Overview
12
12
years of professional experience
Work History
Entertainment Character Deployment Lead
Disneyland Resort
01.2025 - Current
- Responsible for adjusting Cast Member schedules and pay for every day changes to operation in accordance to the department budget.
- Managed change requests, ensuring alignment with organizational goals and minimizing disruption to operations.
- Maintained thorough documentation of all aspects related to daily Entertainment projects, ensuring easy access to information for future reference and auditing purposes.
- Coordinated resources effectively, assigning tasks based on individual strengths and skill sets while fostering a collaborative work environment.
Entertainment Safety Lead
Disneyland Resort
01.2024 - Current
- Teaches and implements resort safety measures to maintain a safe working environment for hourly staff.
- Mentored junior team members, providing guidance in best practices for safety and operational efficiency.
- Conducted post-performance reviews to evaluate outcomes and recommend adjustments for future safety practices.
- Established strong relationships with staff, ensuring their expectations were met throughout the entire process.
Performer Readiness Support
Disneyland Resort
01.2024 - Current
- Collaborates with salaried leadership to mount the inaugural Performer Readiness Team overlooking a team of 5 staff members assisting a department of over 1,000 Entertainment staff members.
- Collects, analyzes, and organizes data for the salaried leadership team in order to best anticipate staff needs.
- Builds and adjusts staff schedules according to ongoing directives via healthcare professionals.
- Analyzed workflow processes to identify bottlenecks, implementing solutions that improved overall team productivity.
Entertainment ToonFinder Lead
Disneyland Resort
04.2023 - 11.2023
- Mounting lead for the inaugural DCA ToonFinder Team for daily operation.
- Responsible for updating the Disneyland app for all daily Entertainment updates.
- Facilitates data entry for future character advertisements and guest numbers up to 2 months in advance.
- Collaborates with multiple departments in order to convey accurate information for magical guest experience.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Entertainment Training Operations Support
Disneyland Resort
02.2023 - 08.2023
- Conducted training sessions for new Entertainment staff, fostering teamwork and enhancing operational knowledge.
- Plans out training schedules for new hires in four different disciplines upwards of 6 months in advance.
- Coordinates with multiple departments to ensure equipment and Cast are present and prepared for training.
- Problem solves on the fly for day-of issues and changes to the training operation.
- Works closely with upper level management to ensure budget and deadlines are met and supported.
Entertainment Stage Scheduler
Disneyland Resort
02.2022 - Current
- Coordinated scheduling for multiple departments, ensuring optimal resource allocation and efficiency.
- Analyzed scheduling patterns to enhance productivity and reduce downtime across various teams.
- Collaborated with management to forecast staffing needs based on projected attendance and operational demands.
- Communicates new information quickly and effectively in a rapidly changing work environment.
- Demonstrates integrity when handling proprietary information.
- Detail oriented to ensure accurate time keeping for employee payroll.
Entertainment Performer Pagent Helper
The Walt Disney Company
01.2019 - 05.2025
- Efficiently performs specialty roles within the Disneyland Resort (Disney Parades/Shows).
- Learns new skills quickly and adapts to quick role adjustments on the fly.
- Works well in a fast paced work environment with teams and strict deadlines.
Photopass Photographer
The Walt Disney Company
10.2018 - 01.2019
- Creates detail oriented photos to capture magical guest memories and experiences.
- Anticipates guest needs and answers any questions they may have in a respectful and timely manner.
- Works efficiently with a large photography team and learns new skills quickly.
Entertainment Performer
The Walt Disney Company
08.2017 - 08.2018
- Performs specialty roles within Walt Disney World Entertainment to create a unique guest experience.
- Anticipates guest needs in a performance capacity and answers any questions they may have.
- Works efficiently with a large team across multiple departments and learns new skills with ease.
Public Transit Conductor
Unitrans
09.2015 - 06.2017
- Transits bus passengers safety to desired destination.
- Communicated new information quickly and clearly in a fast paced work environment.
- Answers any and all questions pertaining ot the University Transit System and it's surrounding areas.
- Memorizes and learns new information quickly including up to 20 bus routes within the Davis area.
- Makes strict time deadlines under pressure.
Content Manager
Aggie Studios
09.2015 - 06.2017
- Finds innovative and entertaining content for production at Aggie Studios.
- Speaks with potential interviewees and business for content and partnership use.
- Discovers and writes content for the weekly talk show Aggie NOW.
- Assigns and delegates tasks to a writing team of 8.
- Assigns and schedules a team of 4 anchors for Aggie NOW filming weekly.
Front Ensemble Technician
Mission Oak High School
06.2013 - 06.2014
- Teaches and trains new members of the MOHS marching Band.
- Encourages student growth and motivation through music.
- Works closely with the band director and other technicians in order to create an inclusive and safe environment for all students and faculty members.
Education
Bachelor of Arts - English Literature
University of California, Davis
Davis, CA05-2017
Bachelor of Arts - Cinema And Digital Media Production
University of California, Davis
Davis, CA05-2017
Skills
- Customer service expertise
- Data migration management
- Comprehensive needs assessment
- Clear interpersonal communication
- Effective problem resolution
- Versatile in dynamic environments
Timeline
Entertainment Character Deployment Lead
Disneyland Resort
01.2025 - Current
Entertainment Safety Lead
Disneyland Resort
01.2024 - Current
Performer Readiness Support
Disneyland Resort
01.2024 - Current
Entertainment ToonFinder Lead
Disneyland Resort
04.2023 - 11.2023
Entertainment Training Operations Support
Disneyland Resort
02.2023 - 08.2023
Entertainment Stage Scheduler
Disneyland Resort
02.2022 - Current
Entertainment Performer Pagent Helper
The Walt Disney Company
01.2019 - 05.2025
Photopass Photographer
The Walt Disney Company
10.2018 - 01.2019
Entertainment Performer
The Walt Disney Company
08.2017 - 08.2018
Public Transit Conductor
Unitrans
09.2015 - 06.2017
Content Manager
Aggie Studios
09.2015 - 06.2017
Front Ensemble Technician
Mission Oak High School
06.2013 - 06.2014
Bachelor of Arts - English Literature
University of California, Davis
Bachelor of Arts - Cinema And Digital Media Production
University of California, Davis
Accomplishments
- Collaborated with team of 5 in the development of Disney California Adventure ToonFinder app software.
- Resolved product issue through consumer testing.
- Successfully plotted Entertainment Training schedules upwards of 6 months in advance for a department of over 1,000 employees.
- Supported the inaugural Performance Readiness Team as the first Support Administrator responsible for caring and connective to a department of over 1,000 employees.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Career advancementHealthcare benefitsTeam Building / Company RetreatsQuote
If you can dream it, you can do it.
Walt Disney
Software
Google Suite
MyTime payroll services
GEMS Department Scheduling systems
Languages
English
Native or Bilingual
Portuguese
Limited Working
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