Alison Lutz
Philadelphia,PA
Summary
An organized and motivated individual with excellent listening skills who learns quickly and produces quality work. Expertise includes exceptional customer service and communication skills, desirable organizational skills, as well as impressive multitasking abilities. NMLS certified with knowledge in product sales.
Overview
20
20
years of professional experience
Work History
Member Service Representative
TruMark Financial Credit Union
06.2008 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to department sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Responsible for all member inquiries that come through the credit union via live chat, SMS messaging, Apple Business Chat, email, etc.
- Customer job that fulfills all member needs via electronic channels.
- Create and manage a monthly work schedule for my direct team.
- Honestly and efficiently work well under pressure while learning new systems with changing procedures.
Front Desk Associate
Northeast Racquet Club-Fitness
01.2004 - 06.2008
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Independently oversaw all functions and operations within the fitness center.
- Courteous yet professional demeanor in a customer service setting.
- Input all lessons, activities, games, in the computer system as well as trained new employees while ensuring a positive work environment.
Education
Associate of Science - Business Administration
Manor College
Jenkintown, PABachelor of Science - Business Management
Immaculata University
1145 West King Road, Immaculata Dr, PA 1934506.2019
Skills
- Product Sales
- Service Upselling
- Issue Resolution
- Sales Strategy
- Software skills in Microsoft Outlook, Word, Excel, and Glia
- Customer service expertise
Timeline
Member Service Representative
TruMark Financial Credit Union
06.2008 - Current
Front Desk Associate
Northeast Racquet Club-Fitness
01.2004 - 06.2008
Associate of Science - Business Administration
Manor College
Bachelor of Science - Business Management
Immaculata University
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