Emma White
Colorado Springs,CO
Summary
Dynamic customer service professional with proven success at Wings Credit Union, excelling in issue resolution and relationship building. Skilled in transaction processing and CRM software, I consistently enhance customer satisfaction and loyalty through effective communication and problem-solving. Recognized for exceeding performance goals while managing high call volumes and fostering team collaboration.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Wings Credit Union
02.2026 - Current
- Assisted members with account inquiries and transaction processing, ensuring accurate information delivery.
- Provided support in resolving member issues, enhancing overall customer satisfaction.
- Educated clients on credit union products and services, fostering informed decision-making.
- Collaborated with team members to streamline operational procedures, improving service efficiency.
- Leveraged CRM software to track member interactions and identify opportunities for service improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Cashier
Applejack Wine & Spirits
10.2025 - 01.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in product selection and answered inquiries about merchandise.
- Maintained accurate cash drawer balance throughout shifts, ensuring financial integrity.
- Collaborated with team members to enhance customer service experience and store operations.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Lead
Systems Integrations
10.2024 - 06.2025
- Supervised customer service team, ensuring high-quality support and efficient service delivery.
- Resolved complex customer inquiries, enhancing satisfaction and loyalty.
- Coordinated cross-departmental communication to address customer issues effectively.
- Monitored team performance metrics, identifying areas for improvement and recognition.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Reviewed associate performance to identify training needs.
Cashier
Applejack Wine & Spirits
11.2022 - 07.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to manage stock levels and product displays.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Deli Clerk
King Soopers
07.2022 - 10.2022
- Assisted customers in selecting deli products, ensuring exceptional service and satisfaction.
- Maintained cleanliness and organization of deli area, adhering to health and safety standards.
- Operated slicing machines and scales with precision to prepare quality food items.
- Monitored inventory levels to ensure freshness and availability of products for display.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Phone Clerk
Beggars Pizza
11.2018 - 05.2022
- Processed customer orders efficiently via phone, ensuring timely delivery and accurate information.
- Collaborated with kitchen staff to confirm order accuracy and address special requests.
- Contributed to a positive workplace environment through exceptional teamwork and collaboration with colleagues.
- Managed multi-line phone system effectively, minimizing caller wait times and dropped calls.
- Enhanced company reputation by providing friendly, professional service to all callers.
Education
No Degree - English
Joliet Junior College
Joliet, ILHigh School Diploma -
Lincoln Way West High School
New Lenox, IL05-2019
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Transaction processing
- Account management
- Issue resolution
- Product recommendations
- Service upselling
- Service recommendations
- Product sales
- Banking
- Point-of-sale system
- Banking operations support
- Member correspondence
- Teamwork and collaboration
- Problem resolution
- Computer skills
- Microsoft office
- Customer relationship management (CRM)
- Understanding customer needs
- Product knowledge
- Professional telephone demeanor
- Data entry
- Work prioritization
- Sales and upselling
- Remote office availability
- Inbound call management
- Account updating
- Call center operations
- Customer data confidentiality
- Following scripts
- Call documentation
- Sales transactions
- Receiving support
- Product education
Timeline
Member Service Representative
Wings Credit Union
02.2026 - Current
Cashier
Applejack Wine & Spirits
10.2025 - 01.2026
Customer Service Lead
Systems Integrations
10.2024 - 06.2025
Cashier
Applejack Wine & Spirits
11.2022 - 07.2024
Deli Clerk
King Soopers
07.2022 - 10.2022
Phone Clerk
Beggars Pizza
11.2018 - 05.2022
No Degree - English
Joliet Junior College
High School Diploma -
Lincoln Way West High School