Kayla Troxel
La Crosse,WI
Summary
Accomplished Barber looking for a new challenge. Hard working people pleaser. Well-rounded Bartender with wide-range history in service industry. Bringing passion for industry and fun. Holder of positive attitude with unwavering commitment to customer service. Self-motivated professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly individual committed to reaching business goals.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Marine Credit Union
La Crosse, WI
10.2023 - 09.2024
- Greeted customers in a friendly and professional manner
- Provided support to members regarding account inquiries, processing transactions, and resolving issues
- Assisted with the opening of new accounts and processed account maintenance requests
- Answered incoming calls regarding membership benefits and services
- Handled customer complaints in an efficient and courteous manner
- Maintained accurate records of member interactions and transactions
- Adhered to all applicable policies, procedures, regulations, and laws
- Performed cash handling duties such as deposits and withdrawals for members' accounts
- Verified identity information on new accounts using established procedures
- Tracked customer feedback through surveys or other methods to identify trends or areas of improvement
- Provided guidance to members on how best to use products or services offered by the organization
- Identified opportunities for cross-selling additional products or services based on member needs
- Responded promptly to emails from members seeking assistance
- Attended training sessions regularly to stay abreast of changes in company policies or procedures
- Assisted colleagues with tasks as needed during peak times of activity
- Participated in team meetings to discuss customer service strategies and goals
- Answered member questions about products and services
- Helped members resolve account problems and navigate internal systems to handle routine needs
- Enhanced member relationships by providing excellent service during each interaction
Senior Bartender
LovechildTM
La Crosse, WI
09.2016 - 08.2023
- Maintained bar inventory and restocked supplies as needed
- Provided excellent customer service by taking orders, preparing drinks, serving food and cleaning the bar
- Ensured compliance with health safety regulations in accordance with local liquor laws
- Trained new bartenders on proper drink preparation techniques and customer service standards
- Developed creative cocktail recipes for special events and seasonal menus
- Created a positive atmosphere for customers by engaging them in conversation and providing knowledgeable recommendations
- Utilized Point of Sale system to accurately process transactions quickly and efficiently
- Managed cash drawer throughout shift to ensure accuracy of funds received and disbursed
- Cleaned glasses, utensils, equipment, surfaces, counters, floors and other areas of the bar area as required by health department regulations
- Demonstrated knowledge of wines, beers and cocktails by suggesting pairings and recommending products
- Performed daily opening and closing duties including setting up bar area and cleaning work stations
- Balanced daily registers and generated sales reports for management
- Warmly greeted guests and made them feel comfortable
Barber
Hair Goddess Salon
La Crosse, Wisconsin
11.2016 - 04.2023
- Greeted clients, provided consultation services and identified client needs
- Established a professional relationship with clients by providing quality haircuts and styling services
- Provided hair care advice, including product recommendations and styling tips
- Maintained cleanliness of the barber station, including sterilizing tools and sanitizing work areas
- Kept up to date on new trends in men's hairstyles and facial hair designs
- Scheduled appointments for clients based on availability of staff members
- Ensured all safety precautions were taken while performing haircuts
- Inspected equipment regularly to ensure proper functioning before use
- Communicated effectively with customers to create a pleasant experience
- Adhered to state regulations regarding licensing requirements
- Provided excellent customer service by responding quickly to inquiries or complaints
- Sanitized equipment and parts and maintained work areas in neat fashion
- Pre-booked future appointments to increase repeat business
- Handled incoming phone calls and scheduled appointments
- Responded to customer inquiries by phone, email, and in person
Education
Associate of Arts - Cosmetology
The Salon Professional Academy
Onalaska, WI12.2011
High School Diploma -
Richland Center High School
Richland Center, WI05.2010
Skills
- Financial Transactions
- Cash Counting
- Money Handling
- Customer Service
- Upselling Skills
- Payment Processing
- Health codes compliance
- Basic accounting
- Courteous
- Outstanding customer service
- Outgoing Personality
- Identification verification
- Customer service expertise
Timeline
Member Service Representative
Marine Credit Union
10.2023 - 09.2024
Barber
Hair Goddess Salon
11.2016 - 04.2023
Senior Bartender
LovechildTM
09.2016 - 08.2023
Associate of Arts - Cosmetology
The Salon Professional Academy
High School Diploma -
Richland Center High School