Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

D'ANGELO DIXSON

COLUMBUS

Summary

Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.

Overview

5
5
years of professional experience
1
1
Certification

Work History

EMERGENCY RESPONDER

COLUMBIA GAS
04.2023 - Current
  • Improved response times by prioritizing and efficiently managing emergency calls.
  • Enhanced dispatcher training programs for more effective communication with first responders.
  • Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
  • Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
  • Supported community safety by effectively dispatching fire departments to fire-related emergencies.
  • Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.

DELIVERY DRIVER

Fed Ex Ground & Home Delivery
09.2022 - 04.2023
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

CARGO HANDLER

Forward Air
04.2021 - 09.2022
  • Reduced loading and unloading times for faster turnaround with improved organization and coordination skills.
  • Ensured accurate inventory control by conducting thorough checks and maintaining detailed records of incoming and outgoing shipments.
  • Safely operated heavy machinery such as forklifts, pallet jacks, and hand trucks to efficiently move cargo within the facility or onto transport vehicles.
  • Participated in regular meetings with supervisors and colleagues to discuss performance metrics, areas for improvement, and initiatives for continuous growth.
  • Implemented proper hazardous materials handling procedures to ensure the safe transportation of dangerous goods.

INSPECTION SPECIALIST

Lifetime Quality Roofing And Storm Restoration
07.2019 - 04.2021
  • Improved safety protocols by identifying potential hazards during inspections and recommending corrective actions.
  • Followed standard operating procedures for inspections and tests.
  • Recorded inspection and test results on data sheets.
  • Trained other workers in inspection and testing procedures.
  • Analyzed repeated malfunctions and deviations to trace root causes and assist with preventive measures.

Education

High School Diploma -

Wayne County High School
Monticello, KY
06.2019

Skills

  • Information Gathering
  • Technical aptitude
  • Telecommunications
  • Risk Mitigation
  • Emergency Procedures
  • Customer Service
  • Quick Response Time
  • Typing Speed
  • Computer Skills
  • Call Management

Certification

  • Certified FORKLIFT DRIVER, FORWARD AIR - 1 YEAR

Timeline

EMERGENCY RESPONDER

COLUMBIA GAS
04.2023 - Current

DELIVERY DRIVER

Fed Ex Ground & Home Delivery
09.2022 - 04.2023

CARGO HANDLER

Forward Air
04.2021 - 09.2022

INSPECTION SPECIALIST

Lifetime Quality Roofing And Storm Restoration
07.2019 - 04.2021

High School Diploma -

Wayne County High School

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D'ANGELO DIXSON