D'Angelo Green
Nike
Tamarac,Florida
5
years of professional experience
Experienced with administrative support, including data entry and customer service. Utilizes organizational skills to ensure smooth office operations. Knowledge of maintaining records and handling inquiries effectively.
Work History
Associate Customer Service Representative
3 Years 2 Months- Provided expert guidance on equipment upkeep, enhancing the durability of customer acquisitions and building trust through knowledge sharing.
- Collaborated with team members to achieve monthly sales target, contributing to the overall success of the store.
- Processed transactions quickly and accurately, ensuring a seamless checkout experience for each customer.
- Demonstrated proficiency in utilizing the in-store system to streamline inventory management and meet customer demands.
- Increased typing accuracy by implementing proofreading and editing techniques.
- Expedited data entry tasks with efficient typing speed and accuracy.
- Accurately typed 45 words per minute with no errors.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Famous Footwear Sales Associate
2 Years- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Conducted regular inventory audits to identify discrepancies and ensure proper stock levels.
Administrative Assistant
1 Year 5 Months- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed approximately 30 incoming calls and emails per day from 30 customers.
Education
High School Diploma
Skills
Goal-Oriented
Technical understanding
Task Prioritization
Effective Communication
Data entry
Customer communications
Customer service optimization
Computer skills
Timeline
Associate Customer Service Representative
Nike
07.2023 - 09.2026Read More
Administrative Assistant
Hand & Stone Spa
01.2022 - 06.2023Read More
Famous Footwear Sales Associate
Caleres Inc.
07.2021 - 07.2023Read More
J.P Taravella
High School Diploma
Read More